Airline Network - www.airline-network.co.uk

After finding some reasonably priced flights on their Netfligths website I booked (or tried to book) a flight. Having entered all my details and pressed 'confirm' I then received an error message telling me to contact their customer services.

Upon calling I was told the flight was infact not available, and the alternative was £220 more. Fair enough, these things happen, except my payment of £450 wa approved and now I have to wait 7-10 days to get it back? Unfortunately I do not have the money to book another flight meanwhile.

I'm supposed to travel in 11 days. Oh well, there goes my holiday this year :-(

Very disappointed. How can a travel agent request payment (therefore putting a hold on the funds) for a seat they didnt have??

Up to last year I used Airline Network to book flights and car rental with no problem. However, the situation has changed. On three occasions I have had problems with car rental. After the first one and after NO response from their customer services I wrote to the CEO (Terry Fisher) and was assured the problem was one off. Yet on a recent trip to two locations in the USA I had problems. While over there (a month ago) I emailed customer services twice and am still awaiting a reply and so today wrote to Terry Fisher - his reponse will be interesting.

spoke to a lovely lady at airline network, who was so helpful and understanding.. I wish every problem was solved in such a kind considerate way.. this world would be a much better place..

I booked a flight to Vegas last year, I looked online and because I had a couple of questions about visas etc I called up to book. I explained that I had seen the flight online and as the person I spoke to earned commission I was happy to book with them over the phone. As far as I am concerned the price then went up by £5, when I explained it was £5 cheaper on the website I was told that it wasn't, even though I was looking at it, after waiting whilst she went off to speak with a supervisor, they decided on this occassion to do me a favour and match their own price.

So I booked and paid for it, I think it was £520, few days later I was looking at my bank statement online and I had been charged the £525, normally I wouldn't even notice.

Then the paperwork came through showing £525. When I called customer services, I called an 0870 number to be put on hold for 40 minutes finally to have somebody pick up the phone then hang up before I could speak. I decided to call the original 'reservations' number, strangely I got through straight away.

When I explained, I was told that they could do nothing about it and I would have to speak to customer services, I explained how long it had taken me to get through to them, I then believe that that Customer Services was only a few desks away from where she was sat, but as far as I am aware she couldn't go over and ask somebody to call me back, I had to ring the number again and sit on hold. I think that the calls to customer services ended up costing more than the £5, but in the end I got it back after waiting 2 weeks for them to find the call so they could listen to it and hear that I was quoted £520.

I did not get an apology, but just had £5 refunded to my card a week later. Will never use again, worth paying a little bit extra and knowing who you are dealing with, I've just booked through a local independant agent, and got a Vegas flight for same time of year for £490 and received good service throughout, and if i have a problem, I can just go and see them. Do not recommend Airline Network due to my problem.

I bought ticket through airline-network.co.uk, when I book my ticket, the website shows the depart is evening, but after payment by credit card and finish booking, the depart time change to early morning, I can not go to the airport in that time, I email and phone the customer service, they just played around me, did not help me at all, and even cost me lots of money to call 0870. Due to long time waiting then the staffs answer my phone start explain to me they can not help me, the manger not available to answer my phone, if I cancel and change the flight time will need to make full payment again.

Have used them often in the past for Phone bookings, somehow I feel more comfortable speaking to a human being. I also believe their Call Centre is in the UK ..So thats a good thing

Very competitive prices, web site easy to use with some useful information for long haul passengers, conditions of ticket purchase, stopovers etc.

I do quite a bit of long haul travel and have found this company to be one of the best for competitively priced air tickets.

I have used the Airline Network website five times to book flights and car hire for Florida. I have had excellent choice and service each time.

I have always booked online then called the call centre to book extra assistance at the airport etc., as I have a mobility impairment. I can't fault their customer service. As for car hire prices; the prices with Dollar have been cheaper than I could find, even with booking direct with Dollar.

This time they even alerted me to a price increase which was due to take place, which saved me about £400 overall.

I think the Airline Network website is a great idea, but until they make sure it is regularly updated I am not happy with it. When I tried to book a flight to Faro at what seemed a reasonable price, it always came up that the airline were no longer offering the flight after I had entered all my details. On returning to the front page the flights were still on offer. I rang the company and they treated me like I was stupid.

As listed above will not be recommending Airline Network to friends and family as customer service is not available.