Air Parks - www.airparks.co.uk

Having used Airparks previously and been happy with the serv, thier replyice, used them again in June. Service again to and from the airport very good and commented on such at reception. However when collecting car noticed scratches on nearside passenger door which were reported to the duty manager, photos of the car on arrival viewed and duty manager agreed that they had been caused whilst the car was in their care.The required complaint form was filled in by Airparks and I contacted Airparks by email several days later, their reply was that they deny all responsibilty and hide behind their terms and conditions and the fact that they are a ISO 9001 company.Further emails ensued with no resolution to this matter.

Whilst I would use them again be Warned that if your car gets damaged in their care they will not foot the bill.

My car was returned with a scratch in the door, a scuff on the mirror and covered in dirt and cobwebs.

I had a complaint form filled in when I collected it - after chasing customer services around for a while they sent me a really grainy and out of focus photo of my car to 'prove' that it was damaged on arrival (the photo is so bad its a joke!) now Airparks wont respond to my emails.

Appauling customer service (maybe the complaints depatment is very busy?)

Member of staff forcefully removed an item from my car keys, all Airparks said was T&CS in booking exempt them from items other than car fobs...suppose that gives their staff the ok to go through your car & take anything valuable...their word against yours!!

It takes 1h from drop off to airport! Busses go twice/hour. A complete joke! Never again!

The worst parking experience in a lifetime. And they don't give a stuff for the customers. Use them at your peril. Pay them at your cost.

Would we book Airparks or their Meet and Greet 'service' again? Only after a brain transplant. Beware. Stuart

Gatwick airport car park.To get the car back takes longer then 1 hour,it is ridiculous.

First a question. Is this the end of drop offs outside the actual entrance at Cardiff?

We have used Airparks Birmingham)previously & the buses were frequent. Since the introduction of their meet and greet service (additional £25), to encourage you to buy this service, they have reduced the number of buses to one every 35 - 40 minutes. Last night, there were more than 100 people waiting for a bus back to the car park - it was very cold & they knew it was going to be busy because they told us it was the busiest time of day when they were trying to sell the M&G but they still only sent one bus. Most of them waited for more than an hour and a half for a second bus - very poor service, will use on-site long term parking in future, more expensive but service is much better.

Arrived at Airparks Luton. Check in ok, but took half an hour for them to decide to drive us to the airport. The coach was full, people standing and urging the driver to leave as we all needed to check in but no luck. Driver more interested in standing with two other workers having a smoke. Drop off point some way from check in. Told to pick up coach where it dropped us. Not given a bay number. Very difficult to find the designated stop on the way back, had to ask a driver for another company. When I have used other companies they have provided a coach and the driver has loaded and unloaded our luggage. This time we had to take it on the bus and do all the lifting ourselves. Not good for the price paid. Would not use again.

air parks seemed quite good until we got back from holiday and found that our car was damaged. it took them 5 weeks to tell us that they would not accept liability.

The car was handed over to them in perfect order , this they accept, and was damaged whilst in the care of airparks!

DO NOT USE THEM!!!!