LiveAnswer - www.liveanswer.com

Highly optimized call answering service can be used to make any business seem as if they have their own virtual call center.

I opened up a small business and wanted it to appear larger than what it was. I looked into virtual call centers and realized that the program I used is the most important aspect of the service so that I get the results I wanted.

The scripting option on the dashboard has plenty of options to meet the inquiries of our clients and have them directed to the appropriate person.

Packages start at 90$/month which isnt so bad because my schedule is now freed up, and I get to get in touch with clients easier than ever.

I love how easy it is to add information to the script! You can change the script right from the account and it takes effect immediately. They helped me add music to the line and have calls ring my cell first so I can answer it!

I've always been so preoccupied trying to answer phone calls for my business. Being a small business, the amount of time that me and my team needed to reach every call took us away from priorities and I couldn't even think of letting any of my calls go to voicemail. LiveAnswer provided an easy solution, much more than what I could have wished for! Really simple set up and affordable pricing....plus all of the additional features they provide making my business so much more productive! I wish I had come across this sooner.. but better late than never, right?(;

With my small business, finding cost efficient solutions is a must. Live Answer helped me achieve this with an amazing program to track all calls. This program not only helps facilitate calls going to various stores but also frees up my staff in the store to help customers. I was able to pre-script what the call takers would say to help streamline processes. I really like the feature that allows me to listen to a call to evaluate how they’re doing and if any changes are needed. I even get a “realtime” amount of costs accumulated by all the calls. Every business needs this application!

I recently started using LiveAnswer for my small business. Their website makes it really easy to sign up and track phone calls that are coming in. I've listened to every recorded call and the agents are very polite and efficient! I was able to choose English and Spanish speaking agents and they make my business run much smoother. I would recommend this to any small business in order to increase productivity!

I loved working with this company. They have agents that are around 24/7 to help you answer the phones. It's such a great company that allows business owners to concentrate on the things that matter, the customers! They are even integrated with Salesforce.com, Google, Desk.com and other great 3rd party integrations so that my messages can be sent anywhere in real-time. I love the convenience of this company and I will continue to use them as my outsourced phone company!

I started using LiveAnswer because of the great service, but after using it for a while, I’m really starting to use the script templates a lot! They’re so easy to use, and also FAST! I couldn’t be happier. The call service is still as seamless as the day I signed up, and the prices are great too! Love it!

I have been driving myself crazy to keep up trying to balance all the calls, emails, orders, production, finance and all the other balls a business owner has to juggle without dropping one in a bad way. This service not only surprised me that it was even out there but that it did so much for the price. This site is amazing to me - how all this can be orchestrated so well and yet provide quality. I need call center capabilities but always thought it was out of my league, especially with all it takes to set up a call answering system that is efficient yet affordable. LiveAnswer.com fits the ticket perfectly for my needs. One of my favorite things is that I don't even have to write scripts when I am in a hurry. I can build them and change them on the fly, also monitor calls which is really helpful to make sure what I pay for is what I get. The prebuilt script templates work great for me but I still can customize if and when I need to. I can also integrate with Salesforce.com which is a big deal to me and has really made me a fan. I really have to thank the LiveAnswer team for providing an efficient way for me to run my business even though my company is not huge. I look forward to the future with this company.

This is really awesome. They work effectively through out the whole 24 hours of the day, and the 7 days of the week. Whenever i ask for their service , there is always an agent ready to look into me and provide my service.

And i just love the options they provide us with how to interact with the other end, they have infinitely many possibilities for that, which is in fact great. Their system of having a drag and drop script designer allows us to customize the way their live agents answer the phone.

And also since they are integrated with Salesforce.com, Google, Desk.com and other great 3rd party integrations so that our messages can be sent anywhere in real-time.

Hi Folks !

I just want to share my experience of using the services of LiveAnswer and found it very interesting. There is no long sign ups or registration. The agents are available 24 hours and they can answer your phone calls immediately. LiveAnswer really boosted my business. I am very happy.