Kilowatt Consultancy Ltd - www.kilowattconsultancy.co.uk

We got a Daikin heat source pump fitted in our property over a year and a half ago.

We are paying monthly payments to pay for the system as was explained at the time of sale. We were also advised that over a 7 year payback period the system would pay for its self due to the ofgem payments we would get back every 3 months.. May we just say looks like this will NOT happen.

After calling the company every day for nearly a month.. 9 months after the system was fitted they reluctantly send the paperwork. Can remember a few of the advisors names. They were just passing us from pillar to post.. BUT we ever gave up on getting paperwork sent out. We did not get any apology from the company at all.. Feel we were Mis sold an item and due to not having relevant paperwork never got payments we should have got from Ofgem.

My math states 15000 loan over 7 years with an ofgem payment of 50 every three months is definitely not a system paying for its self?

fourteen months ago, after very informative discussions with the Kilowatt salesman we decided to remove our gas central heating system and replace it with an ERAD system with heaters controlled from a control panel. We also changed from a gas to an electric hob.

We were told that the new system would save us around a third of our heating costs.

From the outset there were problems with the system, which cost us over £13,000. The heaters regularly flashed showing that they were not communicating with the control panel. We phoned and wrote very regularly and had a number of visits from Kilowatt staff. At least 80% of the many, many times we phoned we were promised call backs that did not happen and appointments were not kept.

Eventually, after about 6 frustrating months, I received a very apologetic call from the company owner's wife who assured me that everything would be done to remedy the problems. After more toings and froings, a gizmo was installed which prevented power surges. This seemed to solve the problem but had taken at least six months of frustration and a cold house. The electricity charges were astronomical due to the system not functioning correctly. We were given a cheque for £1000 from Kilowatt which didn't really cover the extra fuel costs.

Once this winter came round, a couple of the heaters failed to come back on. More promised phone calls from Kilowatt ensued, though the problems seemed less serious than the original ones.

Our energy provider has readjusted our monthly payments from £151 to £196 meaning that instead of being one third cheaper, the ERAD system is costing us about 30% more than our previous dual fuel charges.

Having also had to redecorate and replace carpets due to the old heaters being taken out, our experience with Kilowatt has been nothing but a very expensive disaster.

From start to finish it. Has been a great experience all the team have been great from office to installers on time clean and tidy Kept informed as to progres every thing explained and cheacked ought the new system is great set your times and off it goes you feel the difference to the house great thanks a lot the installation took all day but no dirt or dust cleaned up and set up system and took time to explain it to us when they finish it looks good inside and ought thanks would recommend to friends and family

The work progressed seenlessly the tradesmen where all very knowledgable and very polite.

I have had a Trianco Biomass boiler system installed in my house, salesman was great and so was the sales manager who I dealt with after initial sale. The gentlemen who fitted the boiler again were so helpful and tremendous at there job. The boiler system is neatly in my boiler room below my property.

It is working extremely well and iam delighted with the service and the boiler system that has been installed.

Biomass seems to be the way ahead from Fossil fuels

Have had a boiler and central heating management system put in from Kilowatt, everyone has been very polite and did what they said they would.they all seem very hardworking. The installers were magnificent the amount of work they do is incredible. I have had factory's all around and nobody worked as hard in there!! All in all has been a great experience and I have already recommended the company to friends

Initial impressions from sales were really good there was a bit of confusion regarding the type of boiler initially from pellet boiler to log burning which is the boiler I had in mind. The company didn't make a big deal of it and sourced the Nibe Vedex 3300 Biomass boiler and we begun the installation process. First of all they had to sort out a location for the boiler to be stored. The plans for an outbuilding were put in place the foundations were layed and the rest just fell into place. The workmen worked tirelessly throughout and worked in adverse weather to complete the job. The job now complete looks great the outbuilding is smart and tidy ten out of ten for that. The boiler is now burning away ready for the winter to come . delighted with the final result

Mr Young Ullapool

All staff from the company have been fantastic especially the person we spoke to who was fantastic when explaining the system to us. The guys who actually fitted the equipment were top rate and worked non stop . the system is working great all radiators are producing nice even heat and they are heating up in no time at all, it has quite simply brought a new lease of life to my heating system and reduced the amount of oil were using .The company at all levels have been exceptional and i would recommend them highly to anyone intrested in dragging there heating into the modern age where we demand better heating for half the cost.

Mr McKay Kirkfieldbank

I have had a thermodynamic hot water system installed in the house. It's working great, no more waiting for or paying for hot water, as soon as i turn the tap I have as much hot water as I need. The system is in the loft out the way and has been installed well. Happy with the work done by kilowatt

Mr Douglas

Kilowatt fitted an16 panel system onto our roof from the sales person to the final inspector of works the company have been exceptional the fitting of the panels took less than a day ,now panels are up and they are producing the electricity and apart from taking the reading every quarter they don't require any maintenance.

We would be happy to recommend the company to anyone

Mrs coutts Falkirk