Smart Hosting - www.smarthosting.co.uk

Following the shocking service that customers experienced 2.5 years ago our loyalty has been rewarded with (in my case) a 192% increase in renewal charges.

I expected an increase this year, the service is worth paying a bit extra. But to go from £27.39 to £79.99 is ridiculous!

There is no point in contacting them direct as is suggested in their response to other reviewers, as it is obvious by the reply that I received to my email that the intention is to get rid of the customers that remained loyal through thick and thin.

Customers with websites down that they ignored for days on end! Customers who they promised great things to, if they stayed with them.

They say "we really do care and value our customers" in one breath, whilst adopting an 'If you don't like it then leave us' attitude throughout most of the negative posts.

Price is not my core concern, but as I can get better value, the same quality and reliability with more resources, then you will fully understand my reasons for moving to a cheaper provider.

YES... I am moving to a provider who is giving me overall better service for less and they have a 5 star rating on Trust Pilot with NO negative reviews.

So, shop around folks, you WILL find better for LESS!.

I always responded in a positive way to requests by the Manager in the past and always followed his advice and guidance on ways to ensure both security of the server and to ensure that I do not tax resources.

For them to penalise people like myself for the situation that they are in stinks!

They have never offered true unlimited to people like myself and I never expected that they could.

To put limits on accounts has to be the way forward and they have never charged enough for the standard of service, so a price increase was inevitable.

But an increase of 192% for the handful of sites that I have!

What a way to repay loyal customers. Slap them with 3 fold Increases!

I have 5 Sites - out of unlimited. 7 Databases - out of unlimited and

use less than 2Gb of Disk Space out of unlimited. Unlimited which they offered me!

Is this the statistics of an abuser?

Don't forget.... 2.5 years ago they where ignoring support ticket for days on end.

Now that they answer 3 x as fast, the want 3 x the money!

Title says it all.

The experience and how easy it is to use everything Smart Hosting offer is downright amazing. They have great documentation which cover everything you'll need when starting out and enough for the full-time workers requiring more detailed setups. With that and a truly brilliant support team who clearly put time and effort into their responses... you cannot go wrong.

They do everything right and minimalise the pressures that can come with freelancing.

I've recently upgraded my account to a master re-seller and encountered some technical problems due to the lack of knowledge I have with WHMCS. Initially, when I first set it up I was thoroughly being guided by live chat support who responded quickly every time I had a problem. The following day I had my first hosting customer but had some new issues which urgently needed fixing. I then raised a support ticket and within minute's a technical support assistant dealt with my issues and soon fixed the problem for me which kept my new web hosting customer happy. I would highly recommend Smart Hosting! They have alway's given me first class support whenever I have needed them and there servers are very fast!!

After initial contact and a few hicups mainly on my part being a complete "plank" The support staff at Smarthosting have been exeptional! Their patience with me has been second to none and the service thay have supplied has over and above expectations. I could not reccomend this company more especially if like me you are a complete newbie to servers. The VPS package purchased from them is first class. My biggest fear was getting my sites transfered, again, I need not have worried, seamless, not quite but again not on their part only mine!

Thanks Smarthosting for your support and expertise and for turning me from a shivering wreck to well, nearly human again.

Ive been with smart hosting almost since day 1. They have had their ups and downs to be honest, but I would safely say thats long in the past. Customer support is second to none. The overall package I use is fantastic value for money. Great spec servers, great customer support, great up time and server speeds, great value. Whats not to like

Moved to Smart Hosting 18 months ago, as previous hosting company were ceasing to provide e-mail only packages. The decision was based on the reviews on this site, and I was so impressed, that a colleague also switched to them due to the same predicament.

They have been excellent, questions always answered promptly, good prices.

Yes, all companies go through difficult periods, and the merger was one, but those of us who hung in there until the storm passed are glad we did.

I’ve now renewed my hosting package until 2020, with confidence that the service will remain as good as it was when I joined in 2016.

Well done Smart & Krystal.

SmartHosting used to be a great service but since the join with crystal this has all gone down hill with servers being more laggy than ever (hopefully shouldn't be problem after server upgrades), support has gone so bad that i might actually consider changing.

Due to the newly added system of priority tickets and the fact that u can view your place in line means that your are continuously being back tracked up the waiting list. went from 11th to 16 place in line after hours of waiting and then had to wait even longer for a review. The to add to this if you submit a priority ticket which you consider to be a big concern or is interfering with deadline or work to the extent that you cannot continue with out support you are and i feel quite rudely told not to use the urgent tickets unless it really matters, which it obviously did to me. I am now finding more that talking to support staff is little to no use if you need a response within 24hours due to the wait times of around 3-8 hours for a first reply only to wait 3-8 for a second and so on generally requiring multiple replies to get what you needed.

However there are a few greatly appreciated additions like the Lets Encrypt SSL module and stuff for in the control panel but these do seem considerably slow.

I use the premium reseller service.

I moved to Smart Hosting for a number of reasons, but found many more reasons why I should have done it a long time ago. The pricing structure is excellent, that was my first fear, usually cheap means substandard support and services. that is certainly not the case here. The service is proving to be robust, no issues as far as that goes. I have also tested their support staff out and been very impressed. My knowledge in the area of hosting and domain transfers is average at best, but every enquiry made has been answered within an hour and I mean answered not just an auto response. The support people are extremely patient, with a rare skill in that they can explain things simply without coming over as condescending.

Smart Hosting also employs the cPanel interface, so self management is a dream.

Just wish I had move over years ago.

This company used to be great. Support used to reply in minutes and nothing was took much trouble.

However they were taken over (or merged) with Krystal hosting a few months back. Ever since then their service has been terrible. Support tickets (even ones marked Urgent) take over 24 hours to receive a reply. I have tried to contact them today about an issue but on submitting the ticket I am met with a "Problem Loading Page" error and the ticket is not sent. I have tried this on three different devices and through two different connections so I know the problem is not my end.

This is the final straw with this company. I am now looking to move my custom elsewhere.

I've been a VPS customer for a number of years now and in the beginning the service and support was amazing (I've written a five star review elsewhere) however that experience has change big-time.

Ticket response quality and response times are not great, the first response unless it's a simple Yes/No question has a tendency to be incomplete or inaccurate.

In my time their Disaster Recovery capabilities failed miserably resulting in restoration of websites that were outdated and required rework. While they apologised and provided a credit they were not proactive in contacting affected customers... as above I had to query a support response before they acknowledged that I was affected by their outage.

In their business that kind of failure is completely unacceptable but I stuck with them however as I've said the service has gone downhill. A further almost unforgivable failing was a year later when they couldn't restore a VPS (partial or complete). It took over six weeks to get a straight answer forcing for development rework. At the end the explanation was the same... "we've implemented a new solution so this doesn't happen again"

In fairness their pricing plans on VPS have been very reasonable however since their merger / purchase earlier this year their pricing will increase by 75% for my hosting plan as they now charge extra for managing the VPS... something that has always been part of their plans previously. Something they haven't communicated to their existing customers yet! I won't be remaining a customer as my experience is they don't actively monitored the VPS and now are planning to charge additionally for a service that is woefully unacceptable.