Bolt Blue www.boltblue.com

My sister signed up to this site thinking she would get free ringtones. Her credit throughout the coming months evaporated within no time. We called up vodafone to find out how this was happening despite her hardly using the phone. They said they could not tell us how this happened but if we bought a 24 month contract we would pay no more than £15/month and the problem would be solved.

Our first bill amounted to £293 after many calls to Vodafone we discovered this bill was entirely due to boltblue. My sister has yet to receive a ring tone. This should be illegal.

BOLTBLUE hmmmmmmmmmm I wouldnt touch them with a badge pole. They have a very deceptive way of taking people's money without them knowing. REFUND is not in their VOCABULARY either.

they stiched me for a £15.00. chased them for months on end for refund with no joy.

people please be extra vigilant because there are similar web sites around.

Boltblue.com just take ower money but give nothing back. you take money from anyone how comes on your site by taxting tham than say you will give them an account but not allowing to go on to it

I've spent the last 2 months e-mailing Boltblue to try and get a refund...I (stupidly) entered my mobile number into the opening page as I simply wanted to have a look at the web site. Subsequently received text message after text message - leading to £18 being taken from my mobile phone bill. I text STOP the following day and contacted Boltblue to explain the situation and ask if they'd be so kind as to give a refund given that I hadn't received any service or product and only 'subscribed' in error. Two months later, I'm still being told by Boltblue, basically, that it's tough luck and no refund will be given.

If anyone knows of some kind of internet watchdog that I can contact, please post on this site.

I searched for 'free download' for a family member, and the website advertised free 1st download if mobile number entered. I did this, and within 30 seconds received message after message deducting money from the phone. £9 in total, and will continue to do so until you text STOP to that number. totally not happy. They haven't responded to my complaints or requests for a refund & just keep quoting their T&C's which were on the page. Bad company. Bad Service.

Joined them to downloads songs for my phone it took all my money out of my phone and i still have not received my song, every time i text them they say we do not understand your request, but they understand it ok when they taking your money, i would not recommend them to anyone!

My daughter entered her number into the site which doesn't warn you that this amounts to signing up. Since then she has received numerous unsolicited texts, adding £15 to her bill in September and £30 in October. She is 14 and had no idea what she was signing up to - why would she? I am not happy with this, therefore do not recommend boltblue.com.

i like that you can send stuff to your mates and not just yourself, it's modern way of sending someone a birthday card (you don't even have to bother to write it). I'm definitely gonna use boltblue again and would recommend it. One of my mates uses them for emails for his business and says it's great.

It seemed to take lots of my credit away when I had just bought my new phone so now if I put £10 on it within 2 days without me using it I am left with 18p it seems... its stupid and I searched for free ringtones it never said anything about it being £4.50 a week as far as I am aware?!

Like others, I Googled for a free ringtone, and upon entering my number was charged £15 to my account as a PAYG balance to use. They did text me a number: 08700209312 which is their help line. The operator answered the call quickly, was very courteous, but I did not yet received a refund.