Ok design but limited functionality & crazily overpriced!

★★★★★
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Guest's review of The Smarter Web Company - www.smarterwebcompany.co.uk

★★☆☆☆

“Ok design but limited functionality and crazily...”

Written on: 03/04/2020

These guys were pleasant enough to work with but, on balance, I would not use them again.
Ok, you get a bespoke design, but you can give any website a bespoke design by using your own images and color palette.
We only discovered when it was too late that the functionality is not bespoke. They use a system that seems to be very similar to the ones where you build your own website, with limited, fixed functionality. There is very limited flexibility.
And pricing, wow they are expensive! £995 for a basic site and £2000+ plus for an e-commerce store! And the ongoing annual costs (e.g. hosting, payment gateway for e-commerce) are the highest I have ever seen! But it’s not surprising when you google the owner and find an interview from when he started out and his main concern was becoming a millionaire within 5 years!!
We have moved our site to another system and saved a small fortune. And for several projects I’ve been involved with since we have built our own websites, all of which have a unique design, and just as much functionality but for a fraction of the price. And these systems are super easy to use these days, there really is no need to pay over the odds to help someone else feed their ego.

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Asjwebley's Comment

Written on: 06/04/2020

Thank you for your review. Could you contact our office as this is the first time that we had feedback like this (in 10 years) and it would be great to understand which website this relates to, any issues you raised throughout the project and why your concerns were not addressed fully. Of course we do get the occasional issue as we work on lots of different projects but I can not recall a project where this feedback could have come from. Kindest, Andrew (Director).

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