Queensborough Group - www.queensboroughgroup.co.uk Reviews

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“24 hours notice cut off ”

Written on: 19/08/2022 by 149Montgomery (1 review written)

been with them from 2018 left in 2020. come back in 2022 . up to 2 weeks again i would have given then a 5 but all as gone wrong. Great customer services. after overbooking me last week then again this week and next week i got 5 people in one room.(that i do not have) I would lose it with support. Expedia sent me a bill for 101.00 to re-locate guest. i ask what is going on was told it was expedia error. talk to expedia was told it was queenbought error. going around in circle. I ask to leave told no. sent them a bill for the cost incurred, was call yestoday and told would be cut off in 24 hours that 5pm today. 24 hours notice not a lot of notice but they are giving me my money back. be carefull with hidden charges. great business sense 24 hours noice to cut you off.

Queensboroughgroup's Comment

Written on: 13/09/2022

Hi. Thank you for taking the time to leave us feedback. We appreciate any comments that you have to offer. Unfortunately, you decided to depart Q-Book because you were unhappy about the transaction fees incurred using our optional Secure Payment Gateway. Details about this optional service were regularly communicated, completely transparent and relayed to you before signing up both verbally and in writing. In addition, this information was re-communicated at the point of going live with the Q-Book system and activation of the Channel Manager. This product is optional; we do not force you to commit to this or any other additional service. We understand each business trades differently. Therefore, we give you the option to undertake any service that enables you to operate your best practice. Separately, the overbooking you refer to is the direct result of a configuration error that you had created within Expedia. The issue here is that you linked a five-person occupancy against a room type which only supports four. This isn’t a system/technical error but, in fact, an oversight at your end. Absolutely no criticism a

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