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“Lost me after 5 years with them”

Written on: 27/04/2022 by mohamedalioui (2 reviews written)

Jolt was a great solution for a startup and/or solopreneur. I was a customer since 2015 and everything was sweet, their support was great and the servers were good. I had the reseller plan for £11.99 and all was good. Until March, 202 they decided to raise the price to £46.20 and their reason was that cPanel charges them per account, not per package. I tried everything possible to convince them to give me a discount but they rejected. Jolt is not affordable hosting, and it is full of… Read Full Review

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“Bad support and can't login to server”

Written on: 25/05/2020 by nathanq (1 review written)

I purchased a dedicated server from them then realised there was no access to reinstall the server's OS, shutdown, restart anything I did not have access. I only had access to SSH I was not happy about this from the start and then there were issues with my website loading someone elses website instead of my website when I tried to visit my website. I can't login to my server and I have contacted their live chat support about this and other things and they are so rude and they have no respect… Read Full Review

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“Impossible to leave”

Written on: 22/01/2020

Jolt is holding my domain hostage. There is no way to transfer a domain out from the client portal and I have been told I have to deal with the billing department. The billing department has on three occasions avoided the question and instead asked if they could retain my services. I do not wish to keep my hosting with them and simply want to transfer my domain away but am unable to do so. Their billing department has so far only replied to my emails after 17:00 in the afternoon and when I then… Read Full Review

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“False Advertising”

Written on: 22/07/2019 by Akufu (2 reviews written)

Having signed up for Reseller Hosting from this company, I am more than disappointed. This is for several reasons; * They claim to be a UK-based company but are in fact in the Ukraine. * Their 24/7 Live Chat and support has been offline for the majority of the weekend and overnight. * When you manage to speak to live chat they are not much use. * Their servers are poorly configured and when provided with evidence they simply blame the customer. * Over 12 hours to respond to a 'missing… Read Full Review

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“Terrible experience being transferred over.”

Written on: 26/09/2017 by alexoco (1 review written)

Terrible experience. They offer a free service to move your stuff across, which sounds great to someone like me who is not especially tech/web savvy. Jolt completely botched the move. Here's how. 1) They moved our e-commerce store but completely ignored the fact I mentioned it was hosted by bigcommerce. They pointed it Jolt instead causing the website to revert to a 2 year old version and we lost 3 days of business. They didn't even bother checking if it looked the same before and after… Read Full Review

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