not doing it's job

★★★★★
4.8 / 5
98% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Watchmaker9's review of TwinTec Water Softeners

★☆☆☆☆

“not doing it's job”

Written on: 14/10/2021 by Watchmaker9 (1 review written)

I have a Twintec water softener supplied by Yorks. Water Softeners. It was fitted in December 2020.It has only softened the water for a few weeks during the 10 months. It was fitted with the inlet and outlet hoses transposed, so it was working backwards! When the fitters had gone I found the drinking water tasted strongly of salt. I had to bi-pass the TwinTec until they could return to fix it. It did then work for a few weeks and then we had hard water. The engineers have been back to it about a DOZEN times. It was taken away and we had a service unit for 6 weeks, which highlighted what we were missing. It was returned 2 weeks ago but is no better. My hardness reading is 120. I checked my neighbour's untreated water, and I got the same reading, conclusion MY MACHINE IS NOT SOFTENING THE WATER AT ALL.
I AM NOT MAKING ANY HEADWAY WITH YORKSHIRE WATER SOFTENERS, AND THEY HAVE JUST FAILED TO MAKE THEIR LAST APPOINTMENT.

PLEASE CAN YOU INTERVENE TO RESOLVE THIS ISSUE

  • 6 - 12 months

    Owned Product For:

  • Service & Support

  • Value For Money

Report this review
Was this review helpful? 0 0