Leaks from hoses supplied

Click here if this is your business
★★★★☆
4 / 5
From 2 reviews
50% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Mikesparky's review of Monarch Midi HE

★★★☆☆

“Leaks from hoses supplied”

Written on: 15/10/2020 by Mikesparky (1 review written)

The hose tap connections that fit onto the top of the unit are really hit and miss in making a good seal over time. Only tighten up by hand and if made too tight they will eventually leak. It seems the nylon thread they connect to has not got a wide enough face or is too near the outer circumference of the rubber washer to ensure a best seal. I have never had so much trouble with washing machine type connections over the past 30 years and this being my 3rd water softener which definitely needs improving for water tightness. Was going to get an engineer to bust under warranty but warned it may be chargeable due to poor installation. So poor design puts onus on customers! Not very happy and worried about damage to expensive kitchen cupboard if it leaks again while I’m out for the day of away overnight.

  • 1 - 6 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0