Written on: 03/02/2022 by shriakhilesh (1 review written)
I am still awaiting to receive promised inventory and add ons promised at time of order which were due with installation done on 20- Dec-2021.
It has been over 6 weeks now with me regularly following up on emails and on phone, with often hanging up phone after waiting for over 20 mins without answer. I have now fully run out of salt in the very first month after installation.
While I have no issues with the product, I am concerned with the price being on a higher side and also the after sales/ customer service which haven’t met my expectations.
I am therefore inclined to discontinue with the Softner when the 3 month trial period ends. Can you please escalate the matter, which I was unable to on phone as phone was picked up after multiple attempts and long wait by someone in finance and was asked to contact you or after sales. I intend to log a formal complaint on my behalf if there is a channel within your organisation and convey my message to discontinue to concerned departments.
I have repeatedly emailed to customercare and feedback emails but still awaiting to hear back, unsure if these official channels are monitored as there has been no acknowledgement. Really frustrating!
As rated by our community of reviewers
" Tops for service " Read More
" Grander Penergizer Review " Read More
Written by JasonMML
" Excellent service well done " Read More
" Terrible After Sales " Read More
" Does not work! " Read More