Poor customer service

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poCaldwell454's review of Harvey Water Softeners

★☆☆☆☆

“Poor customer service”

Written on: 04/11/2020 by poCaldwell454 (1 review written)

I bought six pack of Harvey Water Block salt and they arrived with damages. I contacted their customer services and they told me that I could still use the block salt despite of the damage and I just needed to throw away the pieces falling off.
This is ridiculous. I wanted to use block salt because it's convenient and I paid the full price for a complete block salt not for a damaged one.

  • More than 1 year

    Owned Product For:

Harvey Water Softeners's Comment

Written on: 09/02/2021

Good evening,

I'm sorry to hear regarding the delivery of your salt.

Please call us so we can discuss this in more detail with you!

We look forward to hearing from you.

Alice

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