Stopped working in 4 month!

★★★★★
4.6 / 5
96% of users recommend this
  • Ease of Use

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JaylynTemple's review of Harvey Water Softeners

★★☆☆☆

“Stopped working in 4 month!”

Written on: 15/06/2020 by JaylynTemple (1 review written)

I have had water softener earlier in 2020 and it broke down just after 4 months!

The engineer are so busy doing repairs they are available earliest after 6 weeks!

I would not recommend anyone Harvey water softeners!

They are nice at some of sale and marketing, for repairs customer service is not good enough!

  • 1 - 6 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

By Harvey Water Softeners

Written on: 02/07/2020

Good afternoon,

I do apologise sincerely that your softener has stopped working.

We will try our best make sure that we can get an earlier appointment for you.

Please do call us and we will be able to see what can do.

I do apologise once again about this.

We look forward to hearing from you.

Alice

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Dg-Reviews's Comment

Written on: 20/07/2020

I was called today 20Jul 2020 by customer service and lady said I can not cancel my contract, she tried to remind me that I can not do anything now. Very poor customer service too.

She said I they will remove the device and will not give me any refund.
The water softener was worked only period when I can cancel, ironically!!

Also they do not have information when my softener was broke down and when I complained first time.

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