BWT - Very Expensive Service Charges

Click here if this is your business
★★★☆☆
2.9 / 5
From 7 reviews
43% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

ttPadilla195's review of BWT WS Water Softener

★☆☆☆☆

“BWT - Very Expensive Service Charges ”

Written on: 24/09/2018 by ttPadilla195 (1 review written)

Our BWT WS355 Water Softener broke within 17 months of installation. I had kept the invoice but failed to register it - thus voiding the 2 years parts and 3 years labour guarantee advertised on the website from which I purchased the unit. NOTE: REGISTER YOUR UNIT WITHIN 100 DAYS OF INSTALLATION. Though there is a care sticker on the unit advertising their care line, a sticker confirming the need to register the unit upon installation would be a lot more useful!

PRICES quoted were just as per the previous review, with an option to pay £185 to have it fixed and guaranteed for 1 year from the date of it being fixed.

As this is almost half the cost of the unit (purchased for £438) I am not impressed. Also advised to have it serviced every 2 years at a cost of £145. These overheads are high! and obviously rather necessary if our unit broke within 18 months.

I am now looking at cutting my losses and purchasing an alternative brand of machine. I am sorely disappointed with the level of service offered by this manufacturer. I would not recommend you purchase one of their products.

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0