Poor attention to detail

New Experience Holidays - www.newex.co.uk
★★★★★
4.7
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  • Beauty of scenery

  • Value For Money

Guest's review of New Experience Holidays - www.newex.co.uk

“Poor attention to detail”

★★★☆☆

written by on 27/05/2018

We have done several trips with New Experience Holidays which have been very enjoyable but each one has had more than one issue which indicates there is a lack of attention to detail by the company. I think a previous reviewer is quite right to say that New Experience staff probably don't walk the routes very often. We've found that the route descriptions can be out of date which is disconcerting when you're in an unfamiliar place. On a winter walking holiday in Switzerland there were no "yak traks" to wear over walking boots despite an assurance that these would be available and on another visit to Switzerland we were provided with an out of date Swiss Travel Card. It's fair to say that New Experience reimbursed us for the cost of buying a new card in Switzerland but as we'd booked the holiday with a company that specialises in putting all such arrangements we didn't expect that extra hassle and inconvenience when we found we couldn't travel! That was the last straw and although New Experience offer some very tempting routes we won't travel with them again.

  • Invigorating

    Severity of walking

  • Self organised

    Type of trip

  • Beauty of scenery

  • Value For Money

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