Explore Outdoors - www.explore-outdoors.co.uk

I ordered a North Face XL Duffel bag in early March with the expectation as stated on the website of a 3-5 day delivery time. There was no indication that the item was out of stock. After many many emails and phone calls (I can only get a recorded message on the phone) I have had zero contact from the company to advise the status of my order. Very very disappointing, Exploreoutdoors customer service is appalling. If I used the same customer service ethos in my business I would have gone bust a long time ago! I will not be ordering from this company again, which is there loss as I run a very large exploration company and was looking for a new supplier for our expedition baggage.

I ordered online two North Face jackets on line which never turned up after waiting for 2 weeks for them to be delivered. I tried to call the store but you just get an answer phone when you call their customer service number. I emailed a request for them to refund my Paypal account and 2 weeks later I am still waiting for a refund. I would strongly suggest shopping elsewhere.

This is probably the best holiday I have ever been on. I recently did a guided Rob Roy Way with Explore Outdoors and I loved it. I have already walked the West Highland Way and wanted to do another walking holiday and am so pleased I did.

I did the West highland Way a few years ago as a self guided trip with my friend and truthfully was left a bit uncertain about the whole thing. I loved the walking but found the organising of it all a hassle and while the company that booked my accommodaion were great I found trying to find food every night and being shattered all the time and having to walk 2 miles to the nearest shop really difficult!

The Rob Roy Way is a lovely walk that is just as challenging (in my opinion) as the WHW. However not much and I found it certainly as rewarding and beautiful. But what made this trip so special were the guides! Scarlett and Olly were just the nicest people. They really really cared about all of the group enjoying everything about the trip. Not only didn't they move bags and walk with us everyday but they also booked us into pubs in the evening. Everyday after the walk they gave us the option of being driven to the pub even one that was only a 5 minute walk as we were tired! They made sure everyone was happy and ready for the next day after the pub and even took us to buy a packed lunch for the next day.

I can't recommend this walk or company enough. I have already booked on to two other holidays with them, one being the West Highland Way because I know I will enjoy it more now I have a guide. To top it all off the price was fantastic, I was cheaper than doing it self guided!! I can't believe that we paid more to have our accommodation booked for us then have a guide help with every single part of the trip. Thank you Scarlett and Olly!!!!!!

In august 2011 I went on a walking holiday for the very first time. I am a keen walker but have only ever walked with friends on easy forest paths. I heard of the West Highland Way years ago and decided it was a challenge I wanted to take so I searched the internet looking for guides and help. Then I found this company Explore Outdoors and after many emails I decided to book.

The Walk:

It was hard work, but stunning. Every day was a different sort of experience. The scenery was amazing but the weather was difficult at times. If you want to see Scotland at its best this is the way to do it. I loved every shattering second of it!

The Company:

They were simply fantastic. They arranged everything! They sort all your B&B's on the route, they move all your bags and they help you every step of the way. However, the best thing was that both our guides were just so friendly and nothing was too much trouble. They made sure I was always ready for the next day and even went out of their way to drive all of us to the pub one evening when we couldn't face the walk!

Conclusion:

I have never done a trip like this and was very nervous about the whole thing but I had no need to be! If you want to do an incredible walk so the West Highland Way and if you want to use a lovely guide then use Explore Outdoors.