T-Mobile - www.t-mobile.co.uk

After having more and more family members adding onto my wireless plan with Verizon, it was getting to the point that monthly bills were in the $225 range. In addition, the data plan was limited to 6 GB for the entire family -- I had to apportion out "allowances" of bytes to each device, in some kind of Old Testament fashion. Anyway, the thing that really got me shopping was that Verizon started posting all kinds of advertisements in my train station, saying that they had "Philly covered". This was especially hypocritical to me, because my chief complaint with Verizon coverage in the Philadelphia area were two mile-long dead zones on the Paoli-Thorndale regional rail line. No data connection and barely marginal voice connection in those zones.

So, I took a look at T-Mobile, and the sales rep had a very good understanding of my problem. He suggested that I take a T-Mobile SIM card for two weeks, try it out on the train, and make sure it worked well for data connectivity all along my commuter route. Not only did it have a stronger connection than Verizon, the speeds were incredible. The top 4G speed I ever got on the train from Verizon was about 20 Mbps -- but with T-Mobile, I was getting 50 Mbps or higher in a lot of places.

I switched the entire family to T-Mobile, and while we have all noticed that there are some rural areas where T-Mobile is not giving us the same good voice-call connection that Verizon did, we are paying $65 less per month than we did with Verizon, and now instead of my partitioning 6 GB of data to multiple family members, we *each* are allotted 6 GB, and there are reserve data caches that carry over from month to month.

Thus, we're very happy that we switched to T-Mobile.

This review is for Rolando the technical support person not Tmobile (because they suck and it takes 4 months for them to unlock my phone). Anyways, Rolando is amazing. I talked to five people who just repeated stupid scripts to me before he actually listened to my problem and helped to get my phone unlocked. Fantastic job Rolando, you go Rolando! If it weren't for you I'd be crying and frustrated right now.

Told I did not phone up about an issue when I did. Charged me over double and think that's ok.  the deal looks good but you always pay extra in the end. would Never go wih this company again

T-mobile withdrew over $700 from my account without authorization. I switched from Verizon to t-mobile and due to the horrible service of dropped call and delay in calling it switched back. Prior to switching I stopped my recurring payments. Without notice or authorization they took $727 from my bank account. I requested a refund which was denied because I originally had ach, they told my I did not stop the recurring payments (I know for absolutely sure I did) so they were not going to provide a refund. I am beyond furious with this company. They have a class action lawsuit going on in Florida because of what they pull. They have great prices but are truly unbelievably unprofessional and will trick you without a doubt.

So let me off from the beginning. I traded in my iPhone 5s for a iPhone 6s 64 gbs in gold. Keep in mind I really wanted a iPhone 6s in space grey. The store said they would have it in 3 weeks so I waited. I came back and they told me that they still didn't have it. So I waited again the third time I had enough! I ended up getting the gold in 64 gbs which wasn't what I wanted. BUT WAIT the store associate told me that I can trade in my phone three times in one year... i came back not even one month later to see if they got the black and they DO!! BUT... they said the promotion was done...like what.. they told me if i wanted to switch over to the black iPhone 6s 64gbs i would be paying 199.99 upfront for the phone and my bill would be 34$ instead of 15$

I got the iPhone 6s gold for $878

I paid 99$ for it upfront

I got a $12 discount for trading in my phone so my bill will be 15$ instead 27$ a month

THIS DOESN'T MAKE ANY SENSE.. HOW DOES THE PROMOTION EXPIRE WHEN IT SHOULF BE GOOD FOR ONE YEAR AND ITS ONLY BEEN ONE MONTH WHAT THE HELL T-MOBLIE

AT&T IS WAY BETTER.

I'm switching over back to them

Hugely stressed out due to t mobiles poor customer service.No one in the shop seemed to know what they were doing, they had no sympathy with regards to trying to upgrade my plan as i had recently lost my phone. The call centre people gave me the wrong information. I have been with t mobile for years and i am disgusted with how they have treated me. i wouldnt treat a dog or animal the way they have me, i came out of the shop fuming and in a great state after spending almost 2 hours in there. If you cant speak english p off mate

Customer service is below par with representatives who do not speak English as a first language. The billing set up is very weird and confusing. The actual cell coverage is worse than below par. I had several missed or dropped calls and the no service area is very large.

I needed a replacement Sim card so I went on T-mobile website and filled in the form correctly. But once again, T-moible managed to send me the wrong sim card.So I phoned them from my other mobile phone that I have from another company. Because I was calling from another mobile phone the costed me arm and a leg. The agent was pleasant enough and he told me he ordered the new sim card it should be with me in 24 hours. A week passed, still nothing, so I contacted them again using my other mobile phone, only to be told of by an event for ringing the wrong department. At this point I was in tears, I don't remember anyone speaking to me in that manner before. So I left it to next day, it was to stressful to ring them again. I rang them the next day only to find out that the first agent lied to me and he never even ordered a new sim card. So this agent ordered the sim card and he ensured me that I will receive it by Friday. I am waiting, let's see if he was telling the truth. But what is interesting is, this agent once he sorted it out he told me to wait for a minute and hold me on the line for 15 minutes which again costed me lots of money. I asked him because I wasn't able to use the phone for almost 3 weeks would I receive any reimbursement for this and my phone bill on other line. He said they will credit my account for £10. Great. I paid £10 for the sim card, I paid £20 for the line rental and almost £40 for the calls. He said the call cost nothing to do with them but it is ok to hold me on the line without any explanation at all. I am waiting for my contract to finish, then I will never use them.

I tried to use their UK Twitter helpline, guess what they told me to phone them and provided me with a wrong phone number. Very Useful indeed. I wish I could give them 0 star not even 1. We live in a digital age where a product doesn't sell because it is the best product, but it comes with a best customer support. T-mobile does not fit into this digital age!!!!

I have been two months trying to end my contact w/them and I'm not certain even now that I've been successful! I had a family plan of five lines but when I terminated it they closed only two..and kept on billing me. I have been shuttled from phone to phone and dealer to dealer ad neuseum. All advised that the next "contact" would resolve the problem; never happened! Also on-going enquiries got nastier and nastier responses....or worse yet they'd just promise anything. Or.....it was "we'll call you right back" which never happened! I ended up paying them almost $400.00 just to be rid of them and I'm still not sure they're gone. Absolutely the worst company I have ever dealt with!!! They are very well trained professional thugs!

Phoned T-Mobile and had to hold for half an hour before I even spoke to anyone then the advisor put me on hold after holding again for a further 20 minutes I was disconnected. This is the same situation I have every time I phone. Its about time a mobile phone company offered excellent customer service!!