HandM.co.uk

Hello,

The first thing you should know is that H&M has the worst website I have ever seen regarding both functionality and security. They have very limited "Shopping Bag" functionality, but they have no support for resubmitting orders. In addition, their system is poorly dimensioned so that when it is under heavy use, it behaves erratically. Overall, it gives absolutely no confidence.

That being so, I did not wish to enter my credit card details into such a shambles of a system. Instead, I decided to take advantage of their "pay when you receive" service.

What you are not told in the website is that if you select this option, your order may fail if they consider that you do not live up to their "security checks". This means that your order can be arbitrarily cancelled - and of course, their primitive system does not support shopping carts so you will have to manually select all your products again. In the meantime, of course, some products may have sold out... Which means that all your effort in selecting your items the first time around is wasted.

Overall, a tremendously poor experience. You will be happy to give this company a pass.