I have 1 dog and 5 cats at this vets, and paid for lifetime Vac's for the dog. I hadn't had a reminder for the booster for the dog, so my daughter rung them to find out when the dog was due, only to be told they had sent the reminder via Email, but to someone else as the email address was not mine. The good thing the dog was due now so thought I had got in touch just in time, I should have known better. I got there with the dog for the dogs booster only to be told that she missed last years vac's, that couldn't be right because I always respond to reminders. After a bit of arguing it turned out my dog was listed on someone else's account, I couldn't believe it, but it was worse, I also had 5 cats registered there, but according to my account I only had one cat, to make matters worse the cat listed wasn't even mine. I was getting really angry by this time as they seemed to be incompetent. I couldn't prove I had taken my dog for her booster the year before though I am sure I would have, if they sent the reminder, it hit me then that they could have sent the email to this other email address from the account that wasn't mine and I would never have got the reminder. They said I would have to pay again for a start up course, that was it, I told them they are not getting any more money out of me and stormed out, I had paid for lifetime injections and expected a professional service from them. This was just INOMPETENCE on there part and they expected me to pay again. If not that they were trying to rip me off. What ever you do don't use Vets4Pets in Halifax, I would be not even recommend any other practice of there's as all reminders apparently come from the Head Office where accounts are kept I went to another vet to get vac's done, but Vets4Pets refuseed to give other vet the dogs history