Terrible Customer Service

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  • Customer service

  • Value For Money

Guest's review of DEKRA Vehicle Inspections

★☆☆☆☆
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“Terrible Customer Service”

Written on: 11/09/2012

Ordered an inspection only for the dealer to sell the car despite promising to take it off the market. DEKRA could not quote "terms and conditions" enough when I asked for a full refund, taking £30 for basically nothing. There was no goodwill to be had even though I said that I would likely use them again if they were flexible. I don't know what the actual inspection is like but if it is anything like their customer service steer well clear.

  • Customer service

  • Value For Money

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