VAN HIRE GENIE Reviews - www.vanhiregenie.co.uk

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Latest Reviews

★★★★★

“Excellent ”

Written on: 18/08/2020 by Lifejourney (1 review written)

Excellent services from inside clean van to great customer service.

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★★★★★

“Great service & friendly team”

Written on: 06/08/2020 by KiranMalkan (1 review written)

We used Van Hire Genie for a staycation and from the moment I contacted them to when I dropped it back the service has been immaculate and concise. The vehicle was clean and ready when I asked and all the queries I had they had an answer for me and supported me. This is now the second time I have hired from them and will continue to do so. Keep up the good work and will surely be recommending you to family and friends.

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★★★★★

“Fast and reliable. ”

Written on: 02/08/2020 by Mohamed6789 (1 review written)

Great experience. I'm going to recommend it to my friends and family.

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★☆☆☆☆

“Not To Be Trusted - Failed to fulfill Contract!”

Written on: 02/02/2020 by YCXUSA (1 review written)

Do NOT be lured in by their constant sales! Booked a 17-Seater minibus via an Early Bird Special for 2 weeks in October to take a group of American friends on a tour of the UK. I paid for a minibus for 2 weeks and only received use of one for 2 days, with NO refund for the unfulfilled contract! Van was delivered as promised, but had a faulty side door step and a warning that AdBlue would be required in 387 miles. Our driver questioned this and was told not to worry, we had plenty of miles to drive before we needed to add it. We drove about 127 miles and broke down on the side of a busy road on the FIRST day of use, when driving from London Heathrow to our first accommodation in the Midlands. Recovery Service was through a subcontractor and took nearly 3 hours for someone to arrive after dark! Imagine 10 women (aged mid-50’s to early 70’s) stuck on the side of the road with no facilities! Van Hire Genie had NO means to communicate with them after hours. Once I could reach someone the next morning, I was told they had to get their vehicle back from the recovery service to see why it broke down BEFORE they could do anything. They expected it around noon. Later I was told, they still did not have the vehicle and would get back to me the next day. This next day was also when our group needed to check out of our 1st accommodation and get to our next one in Wales. Van Hire Genie NEVER called, would not answer my calls and would not respond to any of my emails. While they have many more vans in over 100 locations in the greater London area, they basically REFUSED to provide a replacement vehicle! I paid for a vehicle for 14 days and had use of it for 26 hours! It appears that a faulty computer was to blame, yet they tried to blame that on me too! Because they no longer fulfilled the contract, I requested a refund. Months have past with no resolution and most of the time they refuse my calls or don’t respond to email. Their complaints department took no action either. I have duly notified them that their terms and conditions are a breach of the Consumer Rights Act, yet again they take no action to rectify the situation. This company can be relied upon to provide you a poorly maintained vehicle and poor to no customer service once you get. Look on TrustPilot for more reviews written throughout 2019, showing 6 of 7 rated 1-star, with people having similar experiences as mine. I have reported Van Hire Genie to Trading Standards. They should not be allowed to continue violating the rights of consumers and taking money for services they don't provide!

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★★★★★

“Really pleased with all the services”

Written on: 22/01/2020 by uxJohnson337 (1 review written)

Really pleased with all the services. Recommend too anyone. I rented two minibuses one 17 seater and 15 seater at first to go Germany from the 9th January 2020 to 12th January 2020. We had to leave really early in the morning so they managed to give me the minibuses one day before and give back one day after with no extra charges plus I called one day before asking if I could change the 15 seater to a 17 seater they said instantly that it was possible and they didn't even charge me. Minibuses with good quality no problems during the trip. They even advised me of safety measures and procedures to travel to Europe. Excellent customer service. Thanks Emran

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★★★★★

“Brilliant service”

Written on: 10/12/2019 by marktkd (1 review written)

great Very good service, i am a regular renter of theirs and would not go anywhere else. We have tried many rentals companies but this is the best

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★★★★☆

“Mini Bus Hire”

Written on: 14/09/2019 by Williswg332 (1 review written)

I Hired 3 x 17 Seater mini buses over the weekend. The Vans were Clean and Tidy. The Staff Frienly and Helpful. 1st time in Hiring Vans just make sure that when you pick up and Return Throughly Go the check list all is in order.

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★★★★★

“Fantastic reliable Company”

Written on: 25/06/2019 by SaraGeraghty (1 review written)

A pleasure to deal with over the week that I rented a van from them. Great Customer service and I wouldnt hesitate in recommending them to anyone...

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★☆☆☆☆

“Very unprofessional”

Written on: 27/04/2019 by Shiddat (1 review written)

Very unprofessional, first we were told they cant deliver the van when we paid for delivery and collection. Then they brought a 15 seater when we booked a 17 seater 3 months in advance. Vans shown on the website are not the ones you would get. We got an old 12 plate damaged ford transit.

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★★★★★

“Professtional customer service”

Written on: 25/01/2019 by Dugan1971 (1 review written)

A superb professional customer service in a short notice of requiring a vehicle A reasonal hiring price

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★★★★★

“Great Service Great Van”

Written on: 11/01/2019 by petherbridge (1 review written)

Everything went as clockwork. The minibus turned up when they said. We got to the French Alps and back all in one piece with no mechanical problems. They collected it, took it away - Simples!

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★★★★☆

“15 Seater Minibus Hire ”

Written on: 28/07/2018 by BrisaHurley (1 review written)

Hired a minibus for a trip up to the Lake District for 5 days. The minibus was promptly delivered and collected by a friendly rep. called GG. No problem or issues experienced.

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★☆☆☆☆

“ can't apologise”

Written on: 18/04/2018 by DavidWilliamsEmran (1 review written)

We are a small children’s charity run by volunteers that booked a bus for a weekend to take a group of kids from London to the north. We paid for this “company” to deliver the bus to us on Friday afternoon and to pick it up again on Monday morning. I will never, ever use them again as they are either incompetent or fraudulent or both. The person who deals with the bookings is very efficient and competent which lulls you into a false sense of security. We completed all the required paperwork in advance as required. On the Friday afternoon the bus had not arrived by the booking time so I phoned to ask what was happening. I got put through to “operations” department. The person on the phone said there were “operational” difficulties and that we might not have our bus for a few hours. Bear in mind I had called them, they had not called us to inform us of this at any point. I had this conversation with more than a dozen children waiting for the bus to be dropped off. I explained to the operations person, who had almost no command of English, that this was unacceptable, that “logistics are complicated” or similar wording is not a good explanation of why we didn’t have a bus and we cannot wait with a bunch of children sitting on benches on the street for the bus to be delivered. It was quite clear that this bloke did not have a clue what he was doing so I phoned back straight away, spoke to the person I dealt with who then obviously made some calls, called me back and said a different bus was on its way and would be within us within an hour. The driver of the replacement bus then phones up to suggest we use a different bus from a different depot… no I don’t understand how he could have been driving a replacement bus and then picking up another bus from another depot either… clearly the stories we were being told were in the realms of fantasy but in the end they got a bus to us only about 2 hours late. We lost another half an hour as we were asked to reprint the booking paperwork to recomplete deposit details of credit card. After reprinting everything etc and getting to the venue we realised we’d already completed all this paperwork well in advance and when the driver called the office he confirmed that this is indeed what had happened. Their office appears to have no clue what the drivers are doing or vice versa. The bus was fine (though unusually for mini bus company they drop it off empty so you have to immediately fill up). We return to London on the Saturday night. The bus sits outside our driver’s house for two days and is picked up by the company’s own driver on the Monday morning as agreed. I phoned their bookings person to explain that we would be making a formal complaint but in the end I just thought I didn’t want to deal with this company ever again so I didn't bother complaining. TWO MONTHS LATER… £208 is taken from our driver’s account by this company (a volunteer with our charity). When we phone up we are told that a congestion charge fine was incurred on the Monday that they’ve emailed us and written to us about it but we hadn’t responded. We explained the only logical explanation was that their own driver had incurred the fine and that we had received no communication from them whatsoever in the interim period. We were just told to email and would have a response in 48 hours. This was all today. I then emailed copying in the legal firm that sponsors our charity explaining that if they don’t reimburse the money today then we will get formal legal advice and seek compensation. The person I dealt with then phones back to say that he has looked up the paperwork and THEIR OWN PAPERWORK demonstrates that the bus was picked up by their own driver prior to the congestion charge fine being incurred i.e. it proves it was their driver. Now we are being reimbursed but it may “take 7 days”. We will now be getting legal advice from our charity sponsor before Monday about whether we can take this shambles of a company to the small claims court. DO NOT TOUCH WITH A BARGEPOLE. Edit: I did eventually get a phone call from their general manager. He did not apologise. What he did do was complain about the fact that I had left negative reviews and that I should just "move on" and "take a chill pill". No compensation, no "sorry". Really I'm gobsmacked. And then after 6 months someone using a different name has left responses to some of my reviews using exactly the same words again not apologising and again suggesting that I should just 'forgive and forget'. Perhaps the general manager has two names like he works in an Indian call centre? I had forgotten but clearly people have been reading the negative reviews from me and others and their business has suffered so he's trying to cover this up. That's not how you run a business you charlatan.

Luisbarriocanal's Response to DavidWilliamsEmran's Review

Written on: 26/04/2018

At the begining had some difficulty trying to get in touch with the person who was in charge, but afterwards, they were very efficient, polite and on time for picking up and dropping off the minibus.
Would strongly recommend the company!!!

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★★★★★

“Good Service”

Written on: 23/02/2017

Thank you van hire genie for providing us the Minibus at heathrow, we were very happy with your prompt delivery service to airport. will hire in winter again.

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★★★★★

“Amazing Rental Deal”

Written on: 04/02/2017 by TalonMorris207 (1 review written)

I was very happy with the both service and the price. Keep it up van hire genie.

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