Icanhire.com Reviews

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Latest Reviews

★☆☆☆☆

“ NEVER AGAIN - AVOID, AVOID, AVOID, YOU HAVE BEEN WARNED”

Written on: 21/08/2017 by Coffey1950 (1 review written)

AVOID, AVOID, AVOID, YOU HAVE BEEN WARNED In the many years of hireing cars and vans this must be the worst company I have ever had to deal with. 1: Van not left in the location given. 2: Unable to unlock Van with code given so had to contact HQ. 3: van smells like an animal had died in it. 4: Van looks like it had never been cleaned EVER. Pet hair all over the passenger seat and driver seat stained. 5: Van drove like a pile of rubbish. 6: Told to leave the engin running if you need to use the… Read Full Review

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★☆☆☆☆

“Court Case Pending”

Written on: 25/08/2016 by zoFrazier1977 (1 review written)

I had used icanhire previously and found them pretty bad... but cheap.... That is the first thing to note. On hiring the van I was involved in an incident through no fault of my own. Police attended along with ambulances. Icanhire have deemed my driving as careless (although the Police have not!!) and are now suing me for £12,000. Court date is set and so will update you with how I get on but I am fighting it all the way. The Director I have been dealing with is extremely rude and… Read Full Review

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★☆☆☆☆

“The ABSOLUTEEEEEEEE Worst”

Written on: 27/04/2016 by DakotaMacLeod295 (1 review written)

I had used H&H in the past but recently used a down-market alternative - Ican Hire. When I returned to H&H last week, the differences and benefits were startlingly clear – quality vans, terrific staff, no small print, no extras, positivity and friendliness everywhere. As a result, I thoroughly recommend this magic company to one [H&H] and all as I will be using them without fail. Honestly! For Ican hire users, honestly folks, lift your heads above the rim and look at H&H and see the light… Read Full Review

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★☆☆☆☆

“Disgusting vehicles, service and customer care”

Written on: 18/03/2016 by SavanahLeslie (1 review written)

Disgusting. Hired vehicle and filled with petrol instead of diesel. No stickers on key fob, fuel cap, confirmation email or even website to suggest it was a diesel hire. They have tried to take money from my credit card without my permission. Have been threatened with legal case should I not agree to pay costs… Read Full Review

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★☆☆☆☆

“Charlatons!”

Written on: 18/01/2016 by tzCrouch238 (1 review written)

This van was in the worst state, a real death wagon. Luckily we survived the journey until the van broke down, the customer service was fairly shoddy, they kept trying to imply there was nothing at all wrong with the van and that we'd be facing a £200 call out fee and have to get the vehicle back ourselves somehow, even though it wouldn't go into first gear and so there wouldn't really have been a way to get it anywhere. Anyway in the end they agreed to come and get it and said they'd pay for… Read Full Review

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Foolnoonger's Comment

Written on: 20/04/2016

I totally agree. We have all gotten used to cheapskate pop-ups firms that hide their shortcomings in small print. However when a vehicle hire company leaves their vans unprotected for days or weeks prior to unsuspecting hirers arriving and driving them away, we have to question the ethics of a business plan that places profit ahead of possible dangers (tyre problems, to mention just one factor).
This bunch go to a special place in Hell!

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★☆☆☆☆

“Beware ”

Written on: 28/01/2015 by Emerydl242 (1 review written)

I am a solicitor working for the CAB and helped a client who faced Icanhire's claim for £4,000 for damaging a van which should have been covered by the insurance. The court threw out Icanhire's claim, but it was a long stressful process. Reading the reviews elsewhere it appears that was not the first time that they have done this. Customers have also reported Icanhire taking money they have no right to from credit cards that without permission and blaming customers for pre-existing damage… Read Full Review

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Emmamurray29's Comment

Written on: 17/09/2015

Thanks for the warning. I was about to hire a van but decided to check out some reviews and i'll be going to a more reputable company!

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Justicep's Comment

Written on: 29/01/2016

Which CAB - my friend has the same problem -can you help?

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Justicep's Comment

Written on: 29/01/2016

I have a friend with the same problem- Which CAB are you at and would you be able to help

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★☆☆☆☆

“Disgusting ”

Written on: 29/07/2014 by Emeryq343 (1 review written)

Hired a van from Tooting to move house. The van was in awful state, it took me and my wife over half an hour to find a key that was not in a key safe. The van had a massive scratch mark on the passenger side that was reported in the damage log book in the glove compartment. Four weeks later Icanhire charged us £150 for the scratch mark that was not caused by us!!!! They took money out of my bank account without my authorisation. They only check their vans occasionally and it seems that they… Read Full Review

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★☆☆☆☆

“ICANHIRE - ABSOLUTELY APPALLING EXPERIENCE - AVOID AVOID”

Written on: 27/06/2014 by Romanning (1 review written)

This company really is one to AVOID AT ALL COSTS. We hired a van which was in appalling condition, filthy, smelly and broke down almost immediately leaving my husband in a very dangerous condition on the M4. This is a 'Self-serve' company which means the vans are parked on the side of a random road, so if something goes wrong or you need further help you have to ring the call centre. Unfortunately the 3 times I had to call them I was left in a phone queue for nearly 40 mins - every single time… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 09/05/2014 by Vargasih332 (1 review written)

Used Ican hire to move home, such a bad traumatic time I picked the van up from a side road in ilford Essex, it was a mission to find the van and the keys, I got the van unlocked by remote locking via a text message, it had no keys in its safe as it was broke, I finally found them after searching for 15 minuets started the van to discover it had about 2 pounds worth of fuel in it, I just managed to get it to a petrol station and filled the van up. The van was in a bad state I was concerned… Read Full Review

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