Looks good but performance & reliability poor!

“Looks good but performance and reliability poor!”

Written on: 18/10/2017 by Joff (24 reviews written)

As advertised on television I opted fro the more powerful version as thye price seemed very keen! Firstly, the vacuum needs to be on boost power to have any degree of acceptable suction but this, in turn, means far less vacuuming before requiring recharge!
The only thing that really vacuums well is the extension with the powered brush head! However, the machine is not even close to 1 year old and I am now on the third brush head! The machine comes with a two year warranty but who wants to keep seeking replacement parts and what after two years?
The first head, the motor was fine but a plastic cog basically disintegrated. The second head the motor was producing less power meaning that the brush would not turn when in contact with a short pile carpet.
This machine is regularly cleaned, no debris or hair is allowed to collect which might cause stoppages or power problems!
I will keep seeking replacement parts whilst under warranty but this is a pain as I have to go on line and chat with Vax to go through the same questions and answers to convince the agent that it is not dirt or the belt that has gone.
I will sling once out of warranty and spend the extra on a Dyson cordless!