Didn’t arrive again!!

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Jaceyd240's review of Santa Letters Direct - www.santalettersdirect.co.uk

★★☆☆☆

“Didn’t arrive again!!”

Written on: 28/12/2018 by Jaceyd240 (1 review written)

I’ve purchased Santa letters & extra pack for the last 3 years plus a personalised book. The first year the letter didn’t arrive but they were very helpful & managed to get another sent out so assumed it was a one off but yet again the pack didn’t arrive this year. After many emails backwards & forwards they sent a digital copy but tbh that doesn’t really cut it with a younger child as my daughter’s printer wasn’t working.
It wasn’t expensive but I’d rather have paid more to actually receive the letter & pack. Plus the Xmas text didn’t arrive either!
Very disappointed- no refund offered so I’ll chalk it up to experience & go elsewhere next year.

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