They take your money & then dont care. NOT what I call IDEAL

“They take your money & then dont care. NOT what I call...”

Written on: 11/12/2020 by Simmonszx170 (1 review written)

Terrible customer care, they take your money and become unresponsive.
Terrible customer care
Not very responsive, have to call a premium rate 13-20p a minute number to find out why they have not shipped an order, only to get no human.
Generic email responses with no useful or helpful information.
Will never use the company again unless they significantly improve their customer care. Looks like I'll have to do a charge back through bank as I cannot see me getting the expensive order.
Think I'll stick to QVC and TJC if I do anymore teleshopping.

Ideal world need to really get a grip, luckily I'll be covered by section 75 to get my money back as that's the only way forward I fear.