electro townmaster ebike

1.2 / 5
7% of users recommend this

adriansmall's review of Ideal World www.idealworld.tv


“electro townmaster ebike”

Written on: 10/08/2020 by adriansmall (1 review written)

I ordered and paid for an Electro Townmaster ebike on the understanding that if not suitable, I could return the goods within the specified 60 days period. After several short tests, I realised that it was not suitable for my requirements. I contacted the returns department and explained my concern and that I would like to return it. The person I spoke to requested that it be sent back in the original packing. I explained that I did not have the box it came in because I had no room to store it. He then told me to seal it in bubble wrap and he would arrange for collection. The item was picked up by Tufnalls transport to be returned to God knows where. I then received and email to say that the charger was missing. I know that it was returned and completely sealed within the package. I rand the returns department to explain this. Several days later I received another email to say that there were scratches on the frame. I know that this was not the case because there was not a mark on it. I again rang to complain about this and they then said what refund would I accept. I cannot believe that I have been duped by what would appear to be a genuine TV shopping channel

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