written by NataliaWilloughby114 on 23/07/2019
Got tracking from Hermes parcel at my local depot. For next 7 days tracking kept saying delivery delayed 24 hours. I got in touch with customer services who kept telling me it'll be delivered tomorrow and wasn't. Contacted Hermes myself, they said the same thing. Complained again to customer services who said "we have requested Hermes return your parcel to us, and when we receive it we will start processing your refund". Hold on a minute, if Hermes can return my parcel to you then why can't they deliver it to me? The fact is it's probably lost somewhere at the depot. I will give them another five days and then escalate my complaint. If they never receive the parcel from Hermes does that mean I'll never receive my refund? Disgusting. I'm so annoyed I won't be renewing my C and C membership and won't be buying anything else from them either. Pity cause I've spent hundreds of pounds with them over the years, but never dealt with such unhelpful customer services!
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