Left sky becasue of Sky Go & poor customer service

2.6 / 5
From 7 reviews
43% of users recommend this

Guest's review of Sky Go - www.go.sky.com


“Left sky becasue of Sky Go and poor customer service”

Written on: 29/02/2012

I only watched sky through sky go - I have a TV, but rarely use it.

Worked fine at first then sky put through an update that has stopped my sky go working.

I have now spent, or should I say wasted, 7 hours trying to fix it through the Q&A's, then the help desk and finally on the phone at ridiculous cost for almost 2 hours - at once stage they accidentally cut me off!

The long and the short of it, I cancelled sky.

Then I am informed that I am still expected to pay for my non working service, even though they will not fix it because I have given otice, for the 31 day notice period.

Looking into claiming my money back under non-performance of contract, and definitely not paying anymore.

A warning to anybody that is thinking of joining Sky - DO NOT if anything goes wrong the customer service / support is worse than laughable.

Sky go is not bad if it works - but if it goes wrong you are stuffed.

Now off to spread the word on this shower on as many forums as possible - and taking the £50 a month that I have saved down the pub when the sporting events are on.

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