RPP720 Ryobi Pole pruner Assembly problems

Click here if this is your business
4 / 5
From 2 reviews
100% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of Ryobi RPP720 Electric Pole Pruner


“RPP720 Ryobi Pole pruner Assembly problems”

Written on: 20/09/2013

I have been looking for an electric pruner for some time as the manual one I have is not suitable for thicker branches. I decided I needed a mains electric or petrol driven model. Rechargeable batteries seem not to last through a cold winter in the tool shed. I looked at 3 models in a local DIY centre, and chose the Ryobi. Not the dearest, but not the cheapest. A brand name I was familiar with. Took the box home. Unpacked it. Read the multilingual instruction book. Worked out that there were FOUR black rubber packing pieces to remove. Assembled 1 of the 2 telescopic joints. The other would not fit at all. After 3 hours struggle took it back to the store and asked for help. Their After Sales Serviceman struggled for an hour, using more force than I dared. He filed, scraped, pushed, eventually getting the parts to fit. Even so it does not compact down to the size shown in the photos on the box. I have used it successfully and am happy with it so far. Rain has stopped any further play. I wish I had bought a pre-assembled model, it would have saved 48 miles car travel and a lot of stress.
Ryobi need to look at this problem. Why not pre-assemble the pole fully at manufacture? It would be easier for the purchaser to assemble the head if there is a need for some customer work.
Full marks for the manual. 9/10 for the eco-friendly packaging; would have been better if the box could open along its length and not just at the ends.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0