Inflexible

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Bwanabolts's review of Saga Travel Insurance

★☆☆☆☆

“Inflexible”

Written on: 08/09/2021 by Bwanabolts (1 review written)

Took out single-trip insurance, one-week Sep this year
Holiday subsequently deferred 12-months
Because this took the holiday date outside the 12-month window of my insurance cover, SAGA would not 'cut and paste' the one-week cover into the new date (LV was happy do do that - twice!) Deferments, a hazard of our times which SAGA has not yet embraced
I reluctantly accepted a 75% rebate

I asked, what if I booked a holiday today in 2023 and wanted cover now (cancellation)?
Told, can't book single-trip insurance now; wait until the holiday date is covered by a 12-month window
Or annual, well, book a year (first for 2022, which will cost a fortune and be unused), then another for 2023 to cover the actual holiday!

I won't return

Plenty of other GOOD insurers out there who know the meaning of flexibility in these difficult times


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