DO NOT USE

I never write reviews, I can not normally bring myself to waste the negative energy on it but in this case I feel I must ward off future customers as they have been so devastatingly terrible. I have police reports that show that our lost luggage wasn't negligent. We were reassured by the transport police that everything was thorough enough to make a successful claim but of course it wasn't because there was no description of the thief on the report so they couldn't verify that I saw him. I asked them that even if the small transport police could verify that we actually saw the thief which is prerequisite for them to take my claim further I was then told that even in that instance the receipts were not thorough enough even though the phone company I bought my phone from had written specifically to them to say the phone was correctly purchased from them and could fully verify that. Going further into what steps needed to be taken they needed my flight documentation to make sure that I had actually been to costa rica. Ridiculous. Beyond all of this in terms of customer service, I put the claim in 6 weeks ago and to this day they have never contacted me not once. Every piece of information has been from me reaching out to them. I didn't receive receipt of my documents or that they would be processed. Nothing. Please do not use them, they will use every trick they can to prevent a claim,. Which is essentially a reimbursement as a victim of a crime. I feel more victimised by this company than I do the impoverished man that stole my bag. I wish I could give a lower rating.