SAY AS YOU FIND we couldn't go on holiday due to me having a serious last minute operation which came out of the blue my wife rang and arranged for the claim form which came within a week filled out and supplied all the required paperwork including the medical Certificate from my GP sent off registered post and got an email a couple of days later to say they had received it,within 3 weeks I had another email to say the claim was to be settled and the money was in the bank next day less excess I have seen loads of other reviews wanting to give one star or less but on this occasion I can't fault them .

spent more time trying to submit a claim or even to talk to someone its like others have said its not the money now its why should i let them get away with it

This company is laughable had about 5 emails in 9 months,its not about the money know its my mission to inform everyone to stay away from this company.Be WARNED

It's now been 9 months after my claim I've sent email after email and I get one reply every couple of months,I've finally received a email asking for my bank details that was 2 weeks ago and still nothing. I've reported these to the ombudsman I have never known a copy like it I can only describe them has lawbreaker absolutely shocking, please please be warned stay away.

SUBMITTED A CLAIM FOR AVANTI AND NO ACKNOWLEDGEMENT OF CLAIM RECIEVED

Claim made in August 2022, for my mum who was hospitalised with a stroke Spoke to several managers all useless, do not use this company CSAL they are pathetic.

Took months foe a decision. Agreed a payment, never received it. Disgusting! Out of pocket even thoughnhad the cover

This company is the biggest waste of space there is. Claim made on 5th August, still waiting for settlement, which was for medical charges for a broken back. No active comms from them, constantly chasing, clock resets every time you make contact (giving them another 31 days to respond). They chase for documents which have already been sent and confirmed receipt. What a joke - formal complaint made and will take to Ombudsman if no response within 8 weeks, which they are allowed, unfortunately. First time this has happened, I will know to do my homework on underwriters before I purchase travel insurance again, for sure. Would not allow zero stars so had to give one !!

The claims process is so slow. It took 6 weeks to get a response to an email, you reply then wait another 6 weeks. It’s painfully slow. I appreciate there is a pandemic but it’s abundantly clear that they have too many claims to settle. Unfortunately that isn’t my issue. I chose Sainsburys think that’s a huge company. It’s just a badge. Sainsbury have nothing to do with the insurance. AVOID whilst on holiday I was given poor information and no help. No free international or data number. It’s just really rubbish service My claim was august and still no further along - MY CLAIM IS NOT SETTLED

Terrible company, whilst buying the travel policy from Avanti is good and reads well, it ends there if you need to make a claim as you have to deal with them who will use every possible excuse to not pay out. The emergency medical assistance you get is dire, totally incompetent.

My travel insurance is with Staysure who subcontract claims to CSAL. What an incompetent company! 31 days to respond to emails! Absolutely shocking service from CSAL, my claim is in it’s 3rd month after providing documentation! Then I get an email to say more documents are required but they didn’t send the document needed to be filled out. I had to call and email them for 2 weeks before I got the document they requested! I have been promised a call today, I live in hope! Appalling!

The worst ‘organisation’ I’ve ever dealt with. Haven’t paid my claim to date which has resulted in me receiving a letter from a lawyer threatening me with court. Sent numerous emails showing invoices, paperwork, and paid the excess but still NOT PAID. 6 months and total incompetency. When you phone you’re just given a series of excuses and “unfortunately this” and “unfortunately that” Haven’t had a reply to my complaint either.

The whole thing's appalling. It's taken 5 weeks to respond not the 5-10 working dayssated - slow service and refused to pay a single penny after my passport was lost by the hotel I stayed at. My cover included up to £300 for a lost passport. I was stuck in country for an additional 4 days and had to pay for emergency travel docs, a hotel and new flight home, plus of course a new passport. They stated that as I knew the passport was being held by the hotel, technically I knew where it was, so I was not covered despite the hotel losing it and me providing the police report proving that. I've ended up nearly £800 out of pocket for a hotel losing my passport and this bunch won't even refund the cost of a replacement passport. Buyer beware, several insurers use CSA for claims processing. My adice is avoid those insurance companies!

The forms are a night mare I have tryd to fill them in since January the 5th I have only a iPhone to do them I am a single traveler talk about mental health this CSAL website have given me a headache I am claiming for a belayed flight so people stay away from CSAL Insurance

The initial experience is great until they get your money and then when you need to process a claim they have disappeared. They pass you onto a UK based company called csal. Co. UK who you cannot get in touch with either rover the phone or email. The website forms are inefficient as you cannot process a claim for covid related circumstances despite being covered for same. 3 weeks later and still no reply or further forward

My son and his friends had to cancel their holiday on the day they was meant to travel due to a pre travel positive Covid test. They all had to put in separate claims, with in two and a half weeks the refund was in their banks minus the excess and insurance cost. Can ask for better than that I did call a few times for help filling in the online forms and always found the staff polite and helpful. Thank you CSA 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️