Claims Settlement Agencies Limited (CSAL) Reviews - www.csal.co.uk

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Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk
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★★☆☆☆
1.7 / 5
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17% of users recommend this
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Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk

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Latest Reviews

★★★★★
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“Excellent service ”

Written on: 16/08/2021 by Boo98765432 (1 review written)

My son and his friends had to cancel their holiday on the day they was meant to travel due to a pre travel positive Covid test. They all had to put in separate claims, with in two and a half weeks the refund was in their banks minus the excess and insurance cost. Can ask for better than that I did call a few times for help filling in the online forms and always found the staff polite and helpful. Thank you CSA 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️… Read Full Review

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★☆☆☆☆
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“Over 6 months no response/outcome”

Written on: 17/09/2020 by Tom1974 (1 review written)

I have been asking them to review my claim for over 6 months now, they have broken every timescale they have given to me and still haven't concluded the case into my claim. I have now no option to go the Financial Onbudsman to try and conclude this matter. I cannot understand why they cannot keep to the timelines they give and when they do comeback give me very little info. It feels as if they have been given instruction just to waste peoples time until they give up hope in making a claim when… Read Full Review

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★☆☆☆☆
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“Terrible company terrible service”

Written on: 25/06/2020 by ap2048 (1 review written)

Terrible service. I have had a travel insurance claim due to COVID 19 from Sainsburys travel insurance. I lodged the claim in March and still have not heard from them. I must have called them over 20 times and every time I am told that it the claim is in the queue to be dealt with but they can provide no further update. I am an NHS consultant and do not have the time to keep emailing or phoning them. Appalling service and I certainly will not be buying Sainsburys insurance ever again… Read Full Review

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★☆☆☆☆
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“Take your money but refuse to payout”

Written on: 14/01/2019 by helenaanne (1 review written)

They will try and find any interpretation of the small print to refuse to pay you out. I was stranded in Amsterdam after my flight was cancelled and had to make alternative arrangements to get home. Apparently thats not enough to claim on flight disruption believe it or not. Not one good thing to say. Communication is slow and dismissive. They simply don't care… Read Full Review

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★☆☆☆☆
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“Complete waste of money and time”

Written on: 19/07/2017 by kkHarris-Alt1975 (1 review written)

We have purchased a travel insurance policy from now insurance and dealt with CSA. what a JOKE.no one knows what they speak and no communication - complete nightmare. we were stranded in India with young family. we have to fight 12 months and Ombudsman had to settle it. please stay away… Read Full Review

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★☆☆☆☆
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“Do not buy travel insurance administered by CSAL”

Written on: 29/12/2016 by Holdenh329 (1 review written)

I will do everything conceivable within my power to ensure that I do not have to deal with this company again. Reviewers on another review website have stated that CSAL do everything within their power NOT to pay out and they are correct. Why use your hard earned money to pay for insurance when it is administered by a company which is incredibly evasive. My passport was stolen whilst overseas and money was also stolen. Then when I arrived back into the UK I saw that the airline had damaged my… Read Full Review

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