I purchased a travel insurance in advance for a group trip to Israel. We paid deposit to the travel agent 2 months ago and the remainder is due 4 months later. however, 2 weeks before the due day (4 months before the planned trip) we were notified by the travel agent that they canceled our trip and will refund our deposit. upon heard this, I contacted Allianz requesting refund. They would not refund but saying I could use the money for another trip within 2 years. This is outrageous. The insurance I purchased for the trip and it has not takes place yet. there was no trip and no coverage. Allianz did not provide any service yet. they refused to refund me. Like a customer ordered something which will be making in 4 months but has not caused anything to the company so far. the customer wants to cancel this order and could not. Alliance is prancing Ponzi scheme and is a terrible company. I wound never buy their services and Strongly discourage anyone to consider Allianz.

We booked with Fresh Tracks Canada for 24,300 US dollars a train trip (VIA RAIL) from Vancouver to Toronto in summer 2020 and paid a deposit of 7,300 US dollars. Fresh Tracks informed us in May that the trip was cancelled because of Corona. We could not accept because of our ages any of the postponement offers (they were not customer friendly anyhow). Fresh Tracks refused to reimburse the deposit. We had fortunately bought from Allianz Global Assistance, business partner of Fresh Tracks, a “Trip Cancellation & Interruption Package Plan” plus, for a 17% premium surcharge, a “Cancel For Any Reason" insurance. Consequently we felt confident and we claimed the reimbursement of the deposit . On June 4 2020 Allianz Global Assistance acknowledged having received our claim. Since then(20 weeks at the time of writing this review) we have no heard of them in spite of several reminders. After 4 months of waiting for an answer from Allianz Global Assistance we filed a complaint with their CA/customers/complaint-resolution-process web page for showing no action whatsoever to solve our case. We did not know that an insurance company could have such a grim sense of humour: they answered “We appreciate your understanding, and will provide you with a response within 60 days of receiving your appeal”. We complain that they do not act since 4 months and they answer that they will response (not act!) in 2 months! Good joke Needless to say, we are terribly disappointed by Allianz Global Assistance. Allianz makes anyhow a good deal: we insured 24,300 US dollars and we are claiming the reimbursement of only 7,300 US dollars. That seems to be too much for them! I would never had thought that a major insurance company, worldwide known, would use methods known from rogue insurance companies.

We bought tickets for a concert in Las Vegas and used my charge card. When I received the statement there was a separate charge from Allianz. Since I had NO idea about this charge or who they were. I called. HE was very RUDE and did not answer my main question, which was " why this hidden Charge "? I gave them all the information he needed to find the order, but he just couldn't find my information. LOL...and said to write to them requesting a refund..Anyway, my husband called to cancel with no problem.. Guess it was because I AM A WOMEN..I will be looking for hidden charges in the future.

My cancellation was based on a college student who had to cancel a month study abroad because of a scholarship funding being reduced/cut. Bought the insurance to cover possible necessity of cancellation just to be told that this particular situation is not covered. It seems if the course had been cancelled it would have been covered but since just the funding was cancelled which amounts to the same thing for this student, it is not covered. We need that money to fund next semester's schooling, but this company would not even discuss this "grey" area. Never again--not with Allianz or Delta (where I got the name Allianz from in the beginning.) It is impossible to speak with a real person at Delta and Allianz has extremely poor customer service---rude and very uncaring!!

We planned a trip to Amsterdam back in April 2017. Bought the insurance to cover the 2000.00 tickets. Two days before our trip, our best friends son is in a horrific vehicle accident and hurricane Irma is heading for our second home on Florida gulf coast. We could not leave the USA for both those reasons. I filed claim, detailed paperwork. It was denied since the person hurt and still in hospital was not a family member. Also our home in Florida is not our primary residence and so being concerned about leaving the country didn't fit the parameters of the policy. What a joke. They will weasel out of anything you bring forward. Never again!! Lesson learned.

We bought this travel insurance to cover a trip to Barcelona cruising the Mediterranean. Had never bought trip insurance before, but decided our financial risk on this trip warranted being insured against the unexpected. We did not read any of the reviews on this company, UNTIL as luck would have it, we needed to file a claim. SHAME ON US!! Once we read the reviews, we knew we were in trouble. They pay very FEW claims. Our claim was approved, however. Great you say? Not so fast. Their conditions are so specific that you are better off traveling without this insurance. Our claim was for trip delay, missed connection and ultimately cancellation of entire trip. The monetary amount we requested, after some re-reimbursements from our suppliers, was $8800.00. They approved our claim for trip delay only and sent my spouse and myself a check for $150 each. I submitted 28 PDF files of documentation detailing the circumstances that occurred (all in 24 hours) to cause the cancellation. These included flight cancellation, re-booking twice and flight delay, causing missed connection. Also an itinerary of our cruise showing the ship would have left by the time we took another flight the following day. Also, receipts for rental car to drive to different airport to take the re-booked flight (that turned out to be delayed). We appealed their decision and were ultimately told that: Canceled services terms: Your airline, cruise line, or tour operator or travel supplier stops offering all services for at least 24 consecutive hours where you’re departing, arriving or making a connection because of: a natural disaster; severe weather; or a strike. Specific requirements: (all must apply) Your travel supplier doesn’t offer you a substitute itinerary; and The striking workers aren’t employed by the supplier you purchased your plan or travel services from, or an affiliate of that supplier. In short, we are completely out of a vacation and a boatload of money. (Pun intended) FYI: I've read so may reviews of this company not even paying for cancellation due to serious medical situations and even a death in one case. The reason for denial was "pre-existing condition".

Denied my claim when my mother died and I had to cancel my trip. When I filed the claim they denied it, saying she had a pre-existing condition. What? Like living? This is a heartless company. Terrible. Stay away.

I purchased a collision/damage policy for a rental car on 12/23. While speaking with a friend she told me that the policy would not be accepted when I picked up the rental in Mexico. She ran into this problem when she rented a car, so I called on 12/24 and cancelled the policy through their automated system. The automated system told me the policy had been cancelled and I have yet to see a refund in my account for the purchase price of the policy. When I got to the counter to pick up my rental car, I asked the representative if they accepted the insurance coverage through Allianz and she stated that they do not accept insurance policies purchased online. I ended up having to leave a $1,500 deposit for the rental, because the rental company wanted more than $800 for 14-days of insurance coverage for the rental. Even if I had not cancelled this policy, I still would have had to leave this deposit. Still waiting on my refund. I reached out to them several times and still no one has responded.

Filled a claim due to trip interruption. allianz will never pay a cllaim no matter how many time you send documents. They loose them or delay time on phone. This company is a looser. Keep your money. Let these jerks go out of business.

This "insurance" is a TOTAL joke. Only purchase it if you know that someone is going to get sick, die or be in some kind of freak accident, etc... Otherwise it is USELESS and provides you with a complete FALSE sense of security that your well spent money can be reimbursed in case of ANY other unexpected occurrences that may happen. They only advertise what they want you to see in order to get you to purchase it and hope you don't read their long drawn out list of EXCLUSIONS. NEVER again will I purchase this sorry excuse for "insurance". You will have a MUCH better chance by contacting the AIRLINE itself in getting any kind of a refund should life happen and you need to change your plans. Save your money and do not give this company one penny of it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bought insurance through Alaska Air at recommendation of client, City of Akutan, Ak. to cover connections missed due to weather which happens often in the Aleutian Islands. Flight was interrupted not only due to bad weather, but also connecting carriers (Grant Aviation flight to Akun Island, and Maritime Helicopter Akun to Akutan) had mechanical problems. Both weather and mechanical problems resulted in 3 day delay. Change in Alaska Air ticket online cost $100. Filed claim with Alliance, and it was denied. Not worth the effort and aggravation. Shame on Alaska Air for linking this company to their site, and not clarifying extent of coverage!

I used hotwire for a hotel room and was told that I needed medical or doctors excuse to cancel. what am I 12??? I purchased the extra insurance encase something came up and I needed to cancel. Hotwire sells this stuff to there customers and this company is a joke. I will never use hotwire again and we go just about every weekend

What a waste of money and time!!!! I sent all my documents and proof when our flights were cancelled out of Chicago over the holiday going to Oahu and they only gave me a very small amount of what I was claiming. They said the 2 nights condo stay were I lost most of the money on did not qualify. Really?? That was the whole purpose of having this insurance. Do not bother and spend any of your money on this, they find any and every reason not to pay their claims.

Terrible insurance!! I bought this insurance because my friend was dying and I was going to see her before she passed. She was suppose to have 3 months. But "just in case" I got this insurance in case she passed before I left. Well, she did two days after purchasing this insurance. Then I got the full policy stating it had to be a family member or traveling companion!! That's not what the sales person said when I purchased it!! Had I know that information I would never have purchased the policy.

PLEASE READ the small print..... it sounds like a no-brainer, but PLEASE read the small print. Be careful dealing with this policy. I didn't read the small print and got screwed. Please be careful.

Bought Allianz Insurance before traveling to visit a friend who was near death. The large printing indicated that I was protecting the cost of having to pay a fee to have my airline miles redeposited into my account. The small print I did not read, but when my friend died before I could visit him, and I cancelled my reservation, Allianz required that I produce a death certificate before they would settle any claim. This product was marketed on Delta Airline site. I paid for the insurance and the fee to redeposit, no cost to them if I cancelled. Fool me once.

I had a recent trip to South Korea planned, but due to a major MERS outbreak in the country, I cancelled my trip. The insurance claim was denied saying that basically as long as the planes are still going there, no matter what health issues are affecting the country, they would not refund my trip! What a waste of money. If I could score this a 0, I would!

They make it seem like you are getting complete coverage! I filed a claim for delayed baggage and was rejected because it wasn’t on my policy and yet everything I received mentioned it. WASTE! Read the fine print!