Would not recommended this company, unorganised, shambles!

Click here if this is your business
Weekender Breaks - www.weekender-breaks.co.uk
25.0% of users recommend this

ivThomson403's review of Weekender Breaks - www.weekender-breaks.co.uk

“Would not recommended this company, unorganised,...”


written by ivThomson403 on 25/08/2023

I would not recommend this company to anyone, we had so many issues from the start of this trip which caused a lot of stress and inconvenience, including additional fees we had to pay.

Firstly, when our confirmation was sent, the dates were incorrect, not sure why that detail had not been checked prior to it being sent to us, I spent a lot of time on the phone on numerous occasions trying to have this corrected. We were also supposed to receive all the documentation but this was never sent to us, instead we had to contact them to have this Information sent a day before, which left us little time to plan and prepare.

Additionally, the details provided at that time were incorrect and we had to contact them again several times to make sure we had the correct details. This had caused a lot of stress, and a lot of time spent trying to resolve the many issues faced.

Secondly, the transfers from Rotterdam to Amsterdam were not clear, as transfers are normally to the hotel but this was not explained to us clearly, due to this we had to purchase a hotel closer as it would have made it almost impossible to make it on time to attend the activities that we had booked. We had also asked if we could get a different hotel but we were told not, so we had to pay this from our own money. Further to this, you had stated that the hotel would be upgraded to a 4* hotel but the hotel that was booked for us was 3*, so we were given misleading information.

The stress that was caused almost led us to almost cancelling the whole trip and we did not know which other issues we might face.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 3 0