written by 93Leach on 16/01/2020
To be honest if I could give minus 1 star I would!!
Booked this break as a xmas present for my friend. We were away when someone telephoned to say we were going to Berlin. However, the dates she gave did not correspond with the dates I gave as available. She then gave me Milan. Thought perfect 4i hours somewhere we haven't been. She then asked me for £98 for transfers which I paid.
Upon receiving the travel documents there was no transfer voucher. After numerous emails asking for this I was told " the pay mentioned was for traveling to a regional airport". Asked for the call to be listened to. Was told they don't record all calls. Though it is what it is just go and enjoy the break. 12 days prior to departure I have still koto received the flight details to log in and sort seats etc. After a few emails to to person I'd dealt with before I telephoned to be told she is on holiday.
MY ADVICE IS DO NOT BOOK ONE OF THESE. WHAT A TOTAL SHAMBLES OF A COMPANY. TO DATE NO APOLOGY.
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