Villa Plus - Untrustworthy & unethical

3.3 / 5
56% of users recommend this

Fiona440's review of Villa Plus


“Villa Plus - Untrustworthy and unethical”

Written on: 07/12/2020 by Fiona440 (1 review written)

I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. Jet 2 immediately refunded for both flights to VP and I was verbally assured by VP that I would be issued with full refund within 14 days. Nothing happened and despite extensive emails, complaints to ABTA, CMA, Resolver and trading standards, all I had back from VP was the usual generic nonsense ' if you have been promised a refund, then you will get this - we don't know when but thank you for your patience'. Well my patience finally ran out and with no sign of any proposed date for a refund after 8 weeks I went down the section 75 route. Although the full amount was back in my credit card account almost immediately, I had to wait 35 days before claiming this back to my current account as VP could 'dispute' this - although why they would when this money was owed to me ? Well, they did nt dispute and I was finally able to claim the full amount back from my credit card last week. During this time I heard nothing from VP aside from further generic emails. So pleased I just did nt sit and wait it out for VP to pull their finger out. Section 75 definitely the way to go as at least I knew I would eventually get my money back. Having holidayed with VP on a number of previous occasions, the disdain and utter contempt they have displayed towards their customers during this pandemic makes me realise they are not a trustworthy or ethical company. Next years holidays with them are villa only - please read their terms and conditions - they are not covered by ATOL/ABTA and you will get absolutely nothing back from them if your holiday is cancelled.

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