Villa Plus treating customers badly

3.4 / 5
59% of users recommend this

Guest's review of Villa Plus


“Villa Plus treating customers badly”

Written on: 09/07/2020

Villa booked and paid for in full in Croatia on 11th July 20 all flights cancelled, contact from Vila plus this week by phone asking if we intended going? I explained no as all flights are cancelled, their reply was that I could drive. According to them as from the 10th Croatia is open for business so it’s not their problem and down to me to go through my insurance leaving me out of pocket, I need a cancellation invoice for this to happen so I requested one, sent a link to request which is the info email address, no further contact via emails I’d social media, now there phones won’t take calls, Villa plus sort it out and look after your customers start taking responsibility and stop using Government legislation as a get out clause, terrible customer service. I will never use again.

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