Astonishing Lack of Communication

3.4 / 5
58% of users recommend this

TmHps's review of Villa Plus


“Astonishing Lack of Communication”

Written on: 23/05/2020 by TmHps (1 review written)

The current situation is obviously unprecidented, and for that reason I think most customers of Villa Plus are prepared to cut them some slack. However, the absolute lack of communication and moving of the goalposts is absolutely astonishing.

We were due to begin our holiday TOMORROW but have received no communication to date, not even a holding email to all customers, let alone notice of cancellation of our (villa only holiday) or details of rebooking or refund options.

Meanwhile, another check of the statement on their website now suggests customers are only entitled to a refund if they've booked a full package holiday through them, when earlier this week it stated that we would receive a refund within 10 days of our travel date. The statement is vague in the extreme:

"If you have booked a villa only holiday then we will contact you separately."

By email? Phone?
To say what - you'll not be refunding us? It'll take 90 days?

Meanwhile, emails go unanswered, no-one can get through on the phone, social media posts are met with a wall of silence. Though they're still targeting me with ads urging me to book a holiday for 2020!

People will remember which companies responded to this situation by treating their customers with contempt, though given the way they've pulled up the shutters then I wouldn't be surprised if they fold before we've been contacted, let alone by the time we're ready to book a holiday again.

Now, give me my money back.

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