Villa plus. Just don't use them

3.4 / 5
58% of users recommend this

PiersArthur's review of Villa Plus


“Villa plus. Just don't use them”

Written on: 23/01/2020 by PiersArthur (1 review written)

I booked a villa in Portugal through Villa plus. I paid the deposit but unfortunately one of the party got Ill before the balance was due. She was having tests for breast cancer. The results were two days after the full balance was due. If the tests revealed cancer, I would have canceled the holiday and lost my deposit (fair enough). I called villa plus and explained the situation to them to see if we could wait the two days until we knew the results. They told me in so many words that it was our problem and that if we didn't pay the balance we would lose the holiday. I took the decision to pay the balance and take the chance. Unfortunately, the results came back and she had cancer, so she and her family couldn't go on the holiday. It's not that I want a free holiday from Villa plus. I don't want a thing from them. I just think it's important for people to realise what type of company they are dealing with before they book anything through them.

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