Vayama Reviews - www.vayama.com

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Latest Reviews

★☆☆☆☆

“Worst business I’ve dealt with in my entire life”

Written on: 25/06/2019 by VicA13 (1 review written)

Absolutely the worst company I have ever had to deal with. Booked a flight, from Brussels to the USA through vayama. Unfortunately, I had a death in the family and was unable to take my trip. Vayama offered no help to cancel my flight that I booked through them and told me they would not help. Their customer service has repeatedly been extremely rude and when I asked to speak to a supervisor was told that they would not want to speak to me. They told me I had to cancel my flight directly… Read Full Review

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★☆☆☆☆

“They are hard to reach , inflexible and liars”

Written on: 10/10/2016 by zcHale1968 (1 review written)

When my husband had a accident we were unable to go on a much anticipated trip to Italy. we had booked our trip to Rome through Vayama ( I actually didn't realize I was being sent to Vayama on the web) and our trip back directly through Swiss Airlines. The return trip was easily cancelled with a small fee and proper documentation Vayama asked for the documentation and said the airline would not refund the ticket. I spoke with the airline and they said that is totally untrue but they needed… Read Full Review

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★☆☆☆☆

“ worst customer service”

Written on: 13/07/2015

I booked a flight and my first name was missed out by them so it did not match my passport so I have to change it. I call them in the Bangalore office and they tell me to send passport copy so I did. Still no changes. I call the european office and they tell me it should be done by the end of the day and if it isn't call them in the morning. So nothing happens day 1 so I call the next day another man tells me to wait a takes a few days and he will get someone to email me to ensure they are… Read Full Review

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★☆☆☆☆

“Horrible experience. Stay away.”

Written on: 03/06/2015 by lcGibson233 (1 review written)

I really regret booking through Vayama. After ticketing my flight, I found that I was not able to select seats on any of my flights. I went to the airline websites and also called the airlines and was told that the class of fare does not allow me to select seats till the day of the flight. The whole reason I had booked in advance was to make sure I had good seats and good flights. When I called Vayama to cancel the booking, all they did was keep telling me to call the airline (even though I… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!”

Written on: 19/12/2013

Don't ever book using vayama!! Kayak sent me their way, first they canceled one of the layover flights (I got a new one through the airline), then I tried canceling one of the two flights I'd booked and they were not helpful at all. Their customer service is the worst I've ever seen, emails are being replied in an unacceptable time frame, not read properly, or ignored completely. Calling them does not help either, their customer service is very rude and states things without being able to… Read Full Review

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★☆☆☆☆

“Worst, irresponsible, rude & unacceptable - DO NOT USE”

Written on: 12/11/2013 by pims (1 review written)

The worst experience and the worst service by VAYAMA.COM - DO NOT USE I booked a ticket via Kayak 2.5 months prior to my departure, the booking went straight to Vayama.com. My 4 hour-flight schedule with TAM had changed, around 4 hours after my booking. Vayama.com did not provide any information regarding the change until 6 days before my travel date, forced me to take an alternative flight, which will take 14.5 hours and cheaper than the original flight I purchased. I tried to ask the agent… Read Full Review

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★☆☆☆☆

“Worst booking company ever”

Written on: 11/09/2013

I had a flight on Sunday, Sept 8. I went to the airport and realized that I need a visa for Canada. Unfortunately I don't have a visa for Canada. Then I called vayama customer service. I've waited approximately 1 hour then finally someone asked me how they can help. I've explained the problem and asked for their help. The representative cancelled the ticket and told me that they will arrange a new ticket in 4 days and will send an email soon with the details. 1 day passed but I did not receive… Read Full Review

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★☆☆☆☆

“not reliable ”

Written on: 26/08/2013 by cloudy65 (1 review written)

An agency called http://airfareinc.com took my money and used stolen credit card to buy ticket under my name from VAYAMA. vayama did not realize about the fraud because they never checked to see that traveler`s name which is me does not match the credit card that was used. In cases that the name on the credit card does not match the traveler`s name usually agency contacts the person to make sure. but Vayama did not . even when they finally found out its a fraud they never contacted me and when… Read Full Review

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★☆☆☆☆

“Customer service unreachable”

Written on: 28/06/2013

I booked through Vayama at pretty much the going fare. A glitch in plans made it necessary to reschedule the first leg with Air France. I could not reach Vayama, and when I did they said they could not reschedule. I would have to do it with AF. AF had not received any notice of the flight, Vayama representative (two days to reach) could not give it. Finally resolved the situation throwing myself on the mercy of the AF rep (top ratings to them) who called Vayama and got the info. Vayama is a… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/08/2012

In October 2011 we booked flights to travel to Cambodia in July 2012 flying from London Heathrow to Taipei, Taiwan to Phnom Penh, Cambodia and returning from Bangkok to Amsterdam to London Heathrow. We recieved an email from Vayama a few months later advising that our flight from Taiwan to Cambodia was leaving 5 minutes later than originally scheduled but aside from that heard nothing from them once we had recieved our booking confirmation. In April 2012 we made our seat reservations with the… Read Full Review

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