TravelUp www.travelup.co.uk

The airline cancelled my flight 2 weeks before departure. This part was not TravelUp's fault, but the way they handled it couldn't possibly have been any worse.

Firstly, TravelUp did not notify me about the cancelled flight. Fortunately, I noticed it for myself when checking the airline's website. When I contacted TravelUp, the customer service was abysmal. They repeatedly failed to send me information that they had promised, and took days to respond to every email.

The only alternative flight they offered was completely unsuitable (it would have involved a 26 hour layover). There were plenty of more suitable flights available online (including with the same airlines), but TravelUp refused to book me onto any of them.

Because they couldn't book me onto a reasonable alternative flight, I asked for a refund. It took them exactly 5 weeks to issue the refund. They charged me a £50 "cash handling fee" and a £30 "booking fee", meaning they have taken £80 from me and provided nothing in return. This is in addition to the approximately 8 hours that I have wasted trying to resolve this.

I am currently in the process of reclaiming the £80 through the courts, but this has been such a massive waste of time that I urge everybody to just book directly with the airline.

I booked a flight with Travel Up in October 2024. On the same day, I discovered through the Turkish Airlines website that the flight had been cancelled due to operational issues. Travel Up never informed me of this cancellation.

I contacted Travel Up within 24 hours of booking to notify them and requested a full refund. I was assured in writing that the refund would be processed within 8 to 10 working days.

It has now been almost 3 months, and I am still waiting. Despite multiple follow-ups, Travel Up continues to stall, mislead, and avoid issuing my refund. They know exactly how to drag things out – even when dealing with credit card companies like AMEX. **AMEX cannot protect you from Travel Up!** Don’t fool yourself!!!!

This company’s practices feel like a sham. Even with clear confirmation of the cancellation from the airline, they refuse to take responsibility. I followed every step correctly, but Travel Up has done everything possible to block my refund.

I strongly advise against booking with Travel Up. Your money is not safe, and they will find any excuse to delay and avoid refunding you. They do not follow European regulations and will waste your time until you give up chasing your own money.

**STAY AWAY!! YOU ARE NOT PROTECTED!!**

The worst experience of my life booking with them. A mistake was made of date of flight, won't send recording of conversations and no refund.

Please be very careful!!!. There was no ability to book hold luggage on the site and customer services is not able to help. I am extremely stressed and unhappy having spent £3,600 odd for 3 people!!!

They canceled our tickets without informing us nor they have refunded our payment we came to know by the time of web checking

I am due to travel back to the UK from Panama city Florida, via Atlanta in June. Through no fault of our own our flight from Panama has been put back one hour, meaning when we land in Atlanta we have a tight schedule of just over 1 hour to land, make our way through he airport and board our plane home.

My wife initially spoke to customer service, before handing over to me. He was next to useless when I tried to address the problem. He insisted we would have enough turn around time, 1 hour between landing and take off at Hartsfield international in Atlanta, with two of our party requiring assistance on and off the plane. He was no help whatsoever. I asked if we could move to an earlier flight from Panama city but was first told that was not possible, as I would have plenty of time to make the connecting flight, when I persevered, he told me he could move me, but we would have to pay for this, whereas Delta airline said, as it was their fault, we would not be charged. The words 'customer service' should be a clue that you are there to help the customer.

Travelup slogan should read 'Take the money and run'

I will never recomend this company, only advise people to steer well clear.

In future I will book through the airline themselves

He provided excellent service on the phone, answering all my qestions professionally.

He was very helpful in booking my flights to Chandigarh in India.

Don’t book with this company ever

I needed to change my booking and my children’s booking I have to pay minimum of 300 pounds per ticket

It’s a rib off company .If I bought it from the airlines directly it will be much cheaper and I don’t have to pay all this amount of money

Even changing the date to low season times Ithar minimum is 300 pounds

I had to pay more than thousand pounds extra for our tickets .Never again and I won’t recommended to any one

Please don’t bury from them

For any emergency you will loose your money

I know there are many good reviews for this company.

However, mine isn't off that nature.

Unfortunately, I have fallen unwell and can no longer make my flights in January due to a newly scheduled operation.

I purchased non-refundable tickets, so understand there will be no refund.

I have tried to change my booking dates, the information they have sent out shows that it would be £250/pp to change. This is not the case and they want to charge me more than the tickets to change the dates. It would be cheaper for me to not make the flight and book new ones completely.

You work hard to book tickets to travel and something unexpected comes along. There doesn't seem to be any escape from the unfortunate and Travel Up don't seem to want to make it any better.

Please avoid in general. Trying to get through to them on the phone has been extremely difficult.

He help me very nice way to explain everything was my mistake he but look after me thank you have a nice day you have very good service experience keep it up thank you .