Steer well clear of this company!

3.9 / 5
78% of users recommend this

Guest's review of TravelUp


“Steer well clear of this company!”

Written on: 07/05/2021

I have been waiting for 8 months for a refund on a flight I booked through travel up. The customer service is APPALING! Numerous times your customer service teams have put the phone down on me or put me on hold never to return. I never received my e ticket and have not received any communication regarding my refund. I have a wedding to attend which I need to rebook flights for and it seems I am going to have to fund this out of my own pocket and right off the £600+ that I gave them for my BA flights last year. Disgusting! If I could give them minus stars I would! Steer well clear would be my advice

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