TravelJunction - Review

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1.3 / 5
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Tyrese142's review of TravelJunction -


“This company is by far the worst travel company I have...”

Written on: 25/11/2020 by Tyrese142 (1 review written)

This company is by far the worst travel company I have EVER used. Our flights were cancelled due to COVID and we were offered a refund in August and advised that this could take 6-8 weeks (understandable)
When I contacted Travel Junction at the the end of October having waited 10 weeks we were advised that the refund had been processed and would be in our bank account 3-4 business days later - having waited 6 business days and still no refund I proceeded to start chasing I sent 7 emails over the course of 5 days with no response and whenever I rang the company they advised they would call back and my call was never returned... I began suspecting something wasn’t right and started reading online reviews realising that many people had also been promised refunds that never came!! By this point we were panicking - after many phone calls which were never returned I requested to the manager of the company, I spoke to a man who advised he was the manager - he advised that there was a technical error on there end and the refund wasn’t processed the first time but he had now rectified this and issued our refund - which again would take 3-4 business days - this was on 11th November - at the time of the second refund we asked for him to confirm the details of the bank account they had refunded our money to, to ensure that they had actually refunded our money and to give us piece of mind however they couldn’t - they would only advise that it “was the same card we paid with” but would not confirm any details. Again, at this point we had no choice but to wait the expected timeframe - we phoned back after 4 business days and were told that the money was sent and our bank was holding it! After checking with NatWest (A WELL KNOWN/RESPECTED MULTI BILLION POUND UK BANK) NatWest advised that they were not holding any refunds and there were no refunds waiting to be cleared from Travel Junction. We then phoned them back to advise this and asked once again to confirm the bank details they issued the refund to, Travel Junction again refused to provide this information, they asked whether we had a new bank card since the original booking was made - we said this could be the case but was confused as we had made payments to them with the new card since - they advised that the refund was probably not processed because the card was no longer valid. We phoned NatWest back who confirmed that the refund would still be processed as they issue refunds to the BANK ACCOUNT rather than the BANK CARD, they again confirmed that there were no pending refunds!
We phoned back AGAIN and she advised that they didn’t have the money and our bank was holding it - we then told them we had confirmed with NatWest and also told her that NatWest advised us to raise a chargeback with Travel Junction if they weren’t willing to return our money. They at this point had given us written and verbal consent that we were entitled to our refund and they had issued this.
We spoke to someone and asked what we needed to do in order to get our refund? She then (very childishly, started repeatedly saying “we have issued your refund we have issued your refund” over and over again - we then said that if they were not willing to sort this then we would be issuing a chargeback through our bank - she advised that they had a “big legal team” at Travel Junction and if we did that then we would lose further money?!!! (This conversation was recorded on our my phone)
Can you believe this?? This was 5 days ago and we haven’t spoken to travel junction since as we realise it will never get us anywhere and they never had no real intentions of returning our money.
We are now allowing our bank to investigate this as a chargeback and have been promised a resolution. They have just under £1700 of our money!!
Do not use this company.

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