Travel Unravel Reviews - www.travelunravel.com

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Latest Reviews

★☆☆☆☆

“Not refunded ”

Written on: 30/04/2022 by MariaSemwayo (1 review written)

I am disgusted by Tavel unravel. They are insensitive. They keep blaming KLM for not refunding my ticket and yet KLM confirmed the refund was done in December 2021. I had to follow this up myself after being told to bring proof that KLM had paid them. KLM sent a confirmation email which I forwarded and he confirmed receipt of my email and he said he will forward to payment department for my refund. That was two months ago and he has now gone back to saying no payment was received. I paid for… Read Full Review

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★☆☆☆☆

“They charge at least double the face value of an...”

Written on: 14/04/2022 by 82McCallum (1 review written)

They charge at least double the face value of an airline ticket, then use the associated credit card used for payment. Avoid. Also note how many 'positive' reviews are from accounts with one review… Read Full Review

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★☆☆☆☆

“They hide when you have issues”

Written on: 14/01/2022 by Mbasile (1 review written)

we went to the Rixos on outskirts of Dubai arranged transfers and paid for these but the return pick up never turned up, I rang the company arranged by travel unravel a day previous to confirm 10 am pick up, they never turned up so we had to take two taxis as no big taxis available we were told they would refund . I spoke to a man at travel unravel and I have not heard nothing fro a week… Read Full Review

Jamesrotchford22's Response to Mbasile's Review

Written on: 26/02/2022

0 stars.

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★☆☆☆☆

“They are selling changed and cancelled flights, while...”

Written on: 14/01/2022 by Leonardie53 (1 review written)

They are selling changed and cancelled flights, while they get refunds from the airlines they also keep our money and profit off extra payments customers into in order to change flights. The directors of this company do not even live in the UK, they live in India, their customer service is outsourced to most likely India. The company accounts which are available on campaniles house show the companies very healthy bank balance while they refuse to issue refunds and people out of their hard… Read Full Review

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★☆☆☆☆

“Do not use and make the same mistake”

Written on: 09/10/2021 by PerlaButcher492 (1 review written)

Charged almost 75% more than if the ticket had been booked direct with the airline. We thought we were booking directly with the airline. The airline allows free cancellation whereas this company does not. Their "Lowest Price Assurance with Price Match Policy" is a joke! Don't make the mistake we did… Read Full Review

Xuhui's Comment

Written on: 21/10/2021

we have exactly the same experience ! How they get 4/5 stars I don't know. All I can tell you is they do not respond to your request. they don't call when they say they will. And when they finally did, they don't get our request so time wasted on waiting for a response , basically. We got a direct refund from the airline for the same flight, but travel unravel seems to have problem contacting the airline to get the same thing. Strange, given they are in this business. Puzzles me how they run their business. Either that, its all a smoke screen.

do you mind reach out direct to me to share how you manage to get a refund from them please.

Vanessa

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Nas1968's Comment

Written on: 12/12/2021

Me too. Lady puts pressure on you to buy immediately claiming its the cheapest deal. Within an hr I realised I could have got it £600 cheaper. Totally ignored me. They operate from India and tell me they are based in Harrow.

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/09/2021 by Dickinsonmv108 (1 review written)

Absolutely shocking service. I booked online, from what I now know to be a fake British Airways copycat site. I had trouble booking, so I called the number. The person answered claiming to be British Airways. On booking I was told that my ticket is changeable and I can change it as many times as I like with no penalty fee. I would only be required to pay a fare and tax difference if applicable. When it came time to changing the ticket, I was told there is a £50 + VAT fee. I asked the… Read Full Review

Xuhui's Comment

Written on: 21/10/2021

can't agree more!

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Nas1968's Comment

Written on: 12/12/2021

Yes avoid avoid. I lost £157 luckily I got my £1800 back. I used American express. Agent tells she has got u cheapest deal. It was £600 higher than what I found. Refused to discuss it.

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★☆☆☆☆

“Misleading avoid using to book a flight”

Written on: 21/11/2019 by fhDillon1962 (1 review written)

Googled Virgin Airways phone number in a rush and the number for Travelunravel came up. Stupidly thinking it was Virgin - the operative gave the impression all was fine and a booking agent for Virgin airways. The price charged was nearly £200 higher than the Virgin site. When I questioned this - was Informed prices fluctuate and this was the last seat at the price he was quoting - if I did not book it the next seats would be £600 - £700 above this. I contacted Virgin to find the prices were… Read Full Review

Dogma651's Comment

Written on: 27/10/2021

My wife just had the same problem tactics over the phone told refund team will sort it out what refund team only way is to section 75 them and wait I’ve got all the time in the world .

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Nas1968's Comment

Written on: 12/12/2021

I had the same problem I thought I was dealing with turkish airline. Got my money back through American express.

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★☆☆☆☆

“Shocking company ”

Written on: 06/09/2018 by Jacob1960 (1 review written)

BE AWRE!!!!! Do not book flights with this company. I Booked virgin return flights to Orlando with premium seating for our family of 3 adults 4 children at the time of booking I was told the family would be seated together and we could pick the seats once we paid them the £9500. Only to find the flight was full so only scattered seating upstairs and downstairs was available which was not acceptable to us with 4 children. The person I dealt with from travel unravel assured me virgin would have… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/05/2018 by 376Jarvis (1 review written)

Excellent service, would definitely recommend this service to all travellers!! Call to speak with the person I dealt with, she is very helpful… Read Full Review

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Was this review helpful? 0 7
★★★★★

“Well done ronnie”

Written on: 20/12/2017

I was very pleased with the help and commitment from the the agent, he got me what I felt was a good deal. He was very polite and engaging I would definitely use travel unravel again… Read Full Review

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Was this review helpful? 0 6
★★★★★

“Travel Ubravel”

Written on: 11/12/2017 by sallypatricia (1 review written)

Outstanding service from the person I dealt with. Courteous and very helpful and got us a very good deal. Highly recommended and would use him again… Read Full Review

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★★★★★

“Fantastic ”

Written on: 09/12/2017 by Lake338 (1 review written)

I do book a ticket for my wife travelling from freetown to London the service I received was excellent , so happy she arrived safely through brussels airlines. Thanks to all of you guys… Read Full Review

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★★★★★

“Great Service”

Written on: 30/11/2017

I have booked my flight thrice with the person I dealt with. Great service… Read Full Review

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★★★★★

“Its good experience”

Written on: 20/11/2017 by 57Baker (1 review written)

Very good price and consultant have good knowledge… Read Full Review

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★★★★★

“Excellent”

Written on: 17/11/2017 by LondonAdams (1 review written)

I had a good experience . Excellent service was provided thanks… Read Full Review

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★★★★★

“Great service”

Written on: 17/11/2017 by Camrenn380 (1 review written)

The person I dealt with was friendly, helpful and kept in contact during my travel searching. She found me the best price on the market and was in contact until my travel date. She also made contact to find out how my journey went. Wonderful customer service, thank you to the person I dealt with… Read Full Review

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★★★★☆

“Excellent ”

Written on: 14/11/2017 by River425 (1 review written)

I was so stressed about the death of my beloved mother who passed away in September. 2017 in Ghana this means I have to attend the funeral this is when I rang your agent to purchase a ticket she was polite on the phone and excuted her job very well I Bea’s so impressed about the way she calmed me down and her empathy towards me even though she can see me was amazing . I did like her efficiency and speed of finding me the ticket… Read Full Review

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★★★★★

“Fast efficient friendly ”

Written on: 10/11/2017 by Roger204 (1 review written)

Recommend a flight, priced right with reasonable connection times. Sorted baggage allowances and e-tickets, great service. I would recommend them to family and friends.—… Read Full Review

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★★★★★

“Great experience, the person I dealt with gave...”

Written on: 07/11/2017 by Davis178 (1 review written)

The person I dealt with provided excellent customer service - was very responsive and helpful… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/11/2017 by Olivershome (1 review written)

Booked my holiday with travel unravel, i was very happy with the service provided, will put up a full review once i am back from my holiday. Cheers… Read Full Review

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