Not refunded

4.4 / 5
89% of users recommend this

MariaSemwayo's review of Travel Unravel -


“Not refunded ”

Written on: 30/04/2022 by MariaSemwayo (1 review written)

I am disgusted by Tavel unravel. They are insensitive. They keep blaming KLM for not refunding my ticket and yet KLM confirmed the refund was done in December 2021. I had to follow this up myself after being told to bring proof that KLM had paid them. KLM sent a confirmation email which I forwarded and he confirmed receipt of my email and he said he will forward to payment department for my refund. That was two months ago and he has now gone back to saying no payment was received.

I paid for a ticket through them and it has been a year trying to get my hard earned refund from them.
The agent I paid to is now told is on long time sick.
Then got passed to another agent who is worse than I have ever known. He pretends to understand my frustration but does nothing to resolve this long outstanding issue.
I am sometimes told he is off duty and yet I would have spoken to him same day within 30 minutes.

I call him weekly for updates and has the audacity of blocking my calls after saying I will call you in 10 minutes.

Never in my life time use these people again.

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