Written on: 21/09/2021 by Dickinsonmv108 (1 review written)
Absolutely shocking service. I booked online, from what I now know to be a fake British Airways copycat site.
I had trouble booking, so I called the number. The person answered claiming to be British Airways.
On booking I was told that my ticket is changeable and I can change it as many times as I like with no penalty fee. I would only be required to pay a fare and tax difference if applicable.
When it came time to changing the ticket, I was told there is a £50 + VAT fee. I asked the manager to review the call recordings. I had to deal with the same rude agent every time I needed to make a change and every time they charged me the change fee.
The agent was extremely rude and has made it clear that only he can change my ticket and I must deal with him whether I like it or not.
I contacted British Airways for support, they were useless. The same line, as I have booked with an agent I need to deal with the agent. There is absolutely no avenue provided by BA to report them.
Today I called to make another change. I made the call internationally and was told as agent is not in the office, I need to call back at another time
As rated by our community of reviewers
" Do NOT use these people " Read More
" Absolutely terrible. Stay FAR away. " Read More
" Don’t use this company!!! " Read More
" Exceptional customer service in the middle of the viral outb " Read More
Written by Boltonn
" This is the first time I've worked with Wowfare.com " Read More
Written by Sharroww
Xuhui's Comment
Written on: 21/10/2021
can't agree more!
Nas1968's Comment
Written on: 12/12/2021
Yes avoid avoid. I lost £157 luckily I got my £1800 back. I used American express. Agent tells she has got u cheapest deal. It was £600 higher than what I found. Refused to discuss it.