Totally misleading company

1.1 / 5
4% of users recommend this

Heathi469's review of Travel2Be -


“Totally misleading company ”

Written on: 25/10/2021 by Heathi469 (1 review written)

Had to pay for additional services to purchase extra baggage for the flight. Questioned travel2be 3 weeks before departure about no checked in luggage showed up on my booking/tickets. Was informed that they would be in touch in the following days.
They sent me a reply on the day of the flight to tell me that they were unable to sort out due to the proximity of the flight.
When we arrived at the airport the check in desk said that no additional baggage allowance was booked on my flight, even though I showed her I had clearly paid for the service. Travel2be sent me an email with the terms and conditions and it clearly stated that THEIR AGENTS were responsible for contacting the airline. I had to pay again for my checked luggage and asked travel2be for a refund of the additional cost

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