Travango.co.uk Reviews - www.travango.co.uk

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2.4 / 5
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Latest Reviews

★☆☆☆☆

“utterly disgrace”

Written on: 03/08/2021 by vrMoore413 (1 review written)

I booked the ticket in March this year to go to Sri Lanka for family urgency, but at the same time, it became voidable because the same reason that urged me to travel became is no longer. This put me through mental stress and serious life concerns were and as result, it shatters me to piece. I ask the people in your agency to consider and do the refund but refused and asked for an RCN and the same result. Not only that I was given false information and bullied if I were to go ahead and only get… Read Full Review

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★☆☆☆☆

“I bought a turkish airline ticket from them and my...”

Written on: 08/02/2021 by Eddhans (1 review written)

I bought a turkish airline ticket from them and my return was cancelled due to new regulations in the UK. There was no communication from them in regard to the cancellation and I travelled 7 hours by road to the airport only to discover that my flight was cancelled. I returned home with a different airline. Turkish air told me I was entitled to full return of my return ticket, but Travango has been trying to confiscate my refund. Within a short while I was told that the person in charge no… Read Full Review

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★☆☆☆☆

“Disgusting Travel Agent and customer service”

Written on: 13/06/2020 by 1953Bender (1 review written)

Do not buy a thing from this company.  they will no refund people who bought flights in good faith from them even tnough the airline has refunded the money to them. The represrntative does not eant to lose her commission so has refused to give me back my money and is saying she will take £210 from my fare if she is to pay me back. Dont buy from this company  beware!… Read Full Review

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★☆☆☆☆

“Terrible service, unprofessional and shady.”

Written on: 28/08/2019 by Challenged1 (1 review written)

We had a very important family trip for Christmas of this year when i saw what looks like a great deal at that time of the year on Travango website. I decided to rush to it, so I rang the the travel agent immediately and got to an agent who appears pleasant and genuine. I agreed to pay them a deposit of £450 and pay the remaining balance of £3657 on the 28th June 2019. This all went as planned and all seems fine up until this point. On the 28th of June 2019 i made my final payment and was… Read Full Review

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★☆☆☆☆

“STAY WELL CLEAR!!!!”

Written on: 15/05/2019 by BribriN (1 review written)

STAY AWAY FROM THIS COMPANY!!!! THEY ARE RUTHLESS AND CALLOUS. I am in the process of suing this company... WARNING!!!!!! PLEASE DO NOT USE THEM!!! I REPEAT... PLEASE STAY AWAY FROM THIS COMPANY. It all started when I missed my flight on 23/04/19. As I had booked with lastminute.com, I was left hanging and not given an alternative flight from them or Kenya Airways/KLM.I then resorted to searching for an alternative flight that night or the next day. That’s when I found Travango from a google… Read Full Review

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★☆☆☆☆

“Do not use this company to book your holiday!!!!!!”

Written on: 02/10/2018 by MisaelBurnham271 (1 review written)

Would never use this company again! Took the many for car rental . But they didn't pay the rental fees to the car company. When I went to pick up the car, the car rental company would not release the car unless I pay the rental fees. Email sent to them with no reply. Sent again with reply stated will process refund. After three weeks, chasing up for refund failed. Ask to speak to manager with replied said manager busy and the person that responsible is busy too. Will consider court action… Read Full Review

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★☆☆☆☆

“Travego also trading a Benz Trabel. Their customer...”

Written on: 03/01/2018 by Milov425 (1 review written)

Travego also trading a Benz Trabel. Their customer service is poor. The quoted a price on their website, which then increase when you call to book the flight, then between paying for the flight and then issuing the tickets the price has mysteriously gone up due to taxes, but you have to pay the difference because in my case it was going to take too long for the credit to get back onto my account to book with someone else. They did not declare their ‘admin fee’ which I was then told was for… Read Full Review

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★☆☆☆☆

“Do not buy tickets from Travango”

Written on: 02/11/2017 by Maloney89 (1 review written)

I would not recommend anyone to use this travel service that's the truth of the matter. Reason; I was looking for flights online using my search engine and after putting in my relevant details I got back a quote from Travango, the price was ok and I call to accept. When i told the customer service guy that i want to book the flight for thr price i saw, he took my info and offer me an even cheaper price which i was happy about and accepted. He took a deposit and said he will send the details by… Read Full Review

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★☆☆☆☆

“Do not buy tickets from Travango”

Written on: 02/11/2017 by Maloney89 (1 review written)

I would not recommend anyone to use this travel service that's the truth of the matter. Reason; I was looking for flights online using my search engine and after putting in my relevant details I got back a quote from Travango, the price was ok and I call to accept. When i told the customer service guy that i want to book the flight for thr price i saw, he took my info and offer me an even cheaper price which i was happy about and accepted. He took a deposit and said he will send the details by… Read Full Review

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★☆☆☆☆

“So i found a price on travango, which i now know is...”

Written on: 27/09/2017 by Austin484 (1 review written)

So i found a price on travango, which i now know is also called Benz. I rang the number which is on the website and explained the price i found and that i am interested in booking. The customer service man quickly dismissed that price and said he had a cheaper price and i quickly accepted. He asked me for my payment straight away, i offered to pay the £300 deposit. After the payment was made he said he would ring back with the ticket info. When he rang back it was to say he didn't charge me… Read Full Review

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★☆☆☆☆

“Sharks! Sharks! Sharks! Beware!”

Written on: 15/10/2016 by Ward320 (1 review written)

My advise do not use this company.We booked a large family group flights only to Florida. We accepted a couple of breaks in our journey and were satisfied with the price but they were so persistent in grabbing the booking money! money! We later found a small one letter mistake on one person in the party. Pay more or they wont be going was what we were told £200 grabed by the company. On further enquiry with the Airline we found that the whole booking had been split up and that the seats would… Read Full Review

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★☆☆☆☆

“Do not trust”

Written on: 19/06/2016

They will tell you they have your booking sorted, they will take your deposit and they after chasing them for few days they will tell you that they don't have your flight tickets and try to get you to book a different destination. That's how bad they are… Read Full Review

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★☆☆☆☆

“increased the agreed price after confirmation ”

Written on: 12/06/2016

Agreed a price for my tickets for a family holiday and was asked to pay a deposit of £500, paid and got a email confirming agreed price and flight details called back to pay in full was told by the agent she could not collect the balance and I would be called by the finance department to collect the payment, they never called.so I called every day, several times a day to make sure I did not miss the deadline. They kept putting me off saying they will call me. They waited until the day before… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 05/05/2016 by Kelvin33 (1 review written)

I booked flights for my husband & myself and got a good quote. The agent didn't bother to tell us that they take a non refundable deposit and admin fees. After saying I would book flights was asked for my credit card details and sent details of the booking. I then say the non refundable deposit of £50. I was then sent another email requesting payment + £10 admin fee charge. When I called the agent back the response was that it was an 'Atol' charge, which I have never heard if before. I called… Read Full Review

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★☆☆☆☆

“Never Even Try this company”

Written on: 18/02/2016 by Oscarcancer (1 review written)

They just take your money and dont even entertain you after that..... I am feeling depressed,,, I dont know what do I do... Where do I go… Read Full Review

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★☆☆☆☆

“The worst & most unprofessional people I've EVER dealt...”

Written on: 03/02/2016 by Castillodi76 (1 review written)

Always read their emails as the put things in small prints and then hold you to. I'm not going to go into detail but they made me pay nearly £2000 for a ticket that was 600 in the first place. It was a family booking so I was stuck and they knew I was stuck so they took full advantage of it. The agent were very rude and abrupt....they all have made up names but these are not their real names. JUST STAY CLEAR ODF THESE PEOPLE IF YOU CAN. IF YOU HAVE TO BUY A TICKET THEN READ THE EMAILS… Read Full Review

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★☆☆☆☆

“Worse Agency”

Written on: 02/12/2015 by Seloka (1 review written)

I found them very crafty asked for one transit flight at £685 was told it up to £759 which was ok with me, was then asked for my bank details,had to wait for 12 hours till I got confirmation and ended up with two transits, with a £30 admin fee which I was not aware of, when I did not agree with these flights was then told I would be charged a £200 cancellation fee although I did not agree to these flights in the first place, felt pressured and ended up going with the initial wrong flights… Read Full Review

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★☆☆☆☆

“ficticious pricing”

Written on: 10/09/2015 by Ewing462 (1 review written)

This agents posts prices approx - which of course when you phone for a quote these prices are never available. You will pay usually £200+ , generally paying what you would do on a reputable website.Agents answering the calls are abrupt and want to deal with you more quickly than you would like… Read Full Review

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★☆☆☆☆

“Wanted to fly Amritsar from Birmingham spoke to one of...”

Written on: 04/09/2015 by Senorita1 (1 review written)

Wanted to fly Amritsar from Birmingham spoke to one of there cust service rep called Adam who was searching the deals for me, even though I refused to book the tickets with him, he called me three times in 45 min with different deals which wasnt suitable for me. next day in the morning i saw his missed call again and rang him after I finished my work. He offered me a good deal and I was going to book it but then I found out that I have to pay over £100 extra for the Airport taxs in india, so I… Read Full Review

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★☆☆☆☆

“NEVER BOOK FLIGHTS/HOLIDAYS WITH TRAVANGO”

Written on: 25/04/2015 by wisetravel (1 review written)

Not a reliable company to book tickets or holidays. Not very professional, never confirm anything in emails. worst customer service, they have not got any clue about the customer service. Without the knowledge of booking details, different people in the team calls us different times and explain different scenarios which is very confusing. There is miscommunication in the team and they do not have the correct booking details on their system. The system is wrong, customer service is poor… Read Full Review

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