Late PCR Results, no response from the customer service team

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★★☆☆☆
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Nooralmousawi96's review of Trailfinders

“Late PCR Results, no response from the customer...”

★☆☆☆☆

written by Nooralmousawi96 on 07/12/2021

I did the PCR Fit to Fly test at 9.30am based on the fact that the results will come out by 10pm the following day. The next day I waited and waited it was almost 10pm and I didn't receive my result. I started getting worried as I had a flight to catch so I tried calling them and was surprised that they had no customer service number. The only option was to submit a form so I submitted one and they never EVER got back to me. My results came out at 1am and my flight had already gone. Will never do a PCR there again and would NEVER recommend this service to anyone as these guys are unpredictable and cannot be trusted with timings!!! I literally wasted £80, just thrown like that in the garbage!

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